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How to Create a Successful Customer Service Training Program

Infopro Learning

Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services. However, there is hardly any ‘one-size-fits-all’ solution when it comes to customer service training programs. Understand Your Customers.

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An All-In-One Resource for All Things xAPI

eLearningMind

But for those of you who are new to it, it stands for Application Programming Interface. It is software, or snippets of code, that enables the communication between two or more other pieces of software, systems, programs, or apps. Experience API (xAPI) is a newer standard to make such an inter-program/app possible. Social media?

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Leadership training: getting leader development right with elearning

Elucidat

Leadership training is a form of learning program designed to teach competencies that are essential for leading projects for teams. Leadership training develops a number of key skills, including soft skills such as communication and delegation , as well as more technical skills like data analysis and project management.

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How To Enhance Leadership Development Programs for Top-Level Executives

Thinkdom

These programs aren't just about honing individual skills; they're about creating a culture where everyone feels empowered to step up and lead. In this blog, we will go through what are the needs of top-level executives and what is involved in a competent leadership development program.

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A Step-by-Step Guide to Conducting a Learning Needs Analysis

Acorn Labs

If you replace "needs" with "gaps", we have a better starting point for talking about the learning needs analysis. We include a step-by-step learning needs analysis example in this blog, as well as the impact of incorporating it into your learning strategy and the different types of needs analyses you can do.

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Learning Analytics: Evaluating the Business Influence of Learning Programs

Docebo

One of the biggest challenges in learning and development (L&D) today is demonstrating the impact of your programs. And when they do evaluate their programs, most companies focus primarily on course evaluations to measure participants’ reactions, retention of concepts, and satisfaction with online courses and e-learning material. .

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Bit by the Instructional Design Bug: A Conversation with Connie Malamed

TalentLMS

Having an understanding of cognitive science enables us to do analysis, design, and development. For example, you may spend one morning doing a content analysis. Others go into corporate or workplace training , working on programs to improve performance. It shows we care about the learners. And so on.” “In