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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In 2008, independent think tank Institute for the Future published a groundbreaking analysis, “ Engagement Economy: The Future of Massively Scaled Collaboration and Participation.” In other words, according to Gallup research , engagement metrics matter. 3 Powerful Engagement Metrics.

How to Leverage Your AA Metrics Toward Corporate Diversity Goals

KZO Innovations

This Affirmity blog post looks at how Compliance and Diversity teams can leverage AA metrics to meet organizational diversity goals. The Diversity & Inclusion and Affirmative Action Compliance worlds have experienced different phases and speed of growth of their tools and metrics over their respective evolutions. Data Dependent – Both programs are very dependent on accurate, granular, and accessible data. Know the Audience . How Do We Measure Up?

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Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

But these days, it’s hard for any of us to avoid analytics , no matter what we do for a living. Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric. But just because you can track many metrics doesn’t mean you should. If you know what sets you apart, you can quantify it. But how do you quantify quality ?

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

If you sell instructional content, your data can tell you how your business can do better. Why do you think that’s the case? We founded Authentic Labs several years ago to deal with some of these measurement gaps in the marketplace. But the value is in what you do with that data. And with so many employee-focused learning platforms saying they serve extended enterprise needs, its hard to even know what extended enterprise analytics is.

Training Needs Analysis & Learning Evaluation Overview

Watershed

We all know effective training plays a vital role in growing and sustaining a successful workforce and organization. But even the best designed, most comprehensive learning programs can fail if they don’t provide what learners actually need to improve and grow their skill sets. And this is where training needs analysis can play an important role. What is training needs analysis? Step 3: Look for the skills gaps. How can a training needs analysis go wrong?

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. Building Competitive Advantage With Talent — Part 1: An Introduction to Talent Strategy,” an April 2015 Bersin by Deloitte report, showed that only about 10-15 percent of companies possess learning and development programs that are properly aligned with strategy and outcomes. Their expertise can be incorporated into learning programs.

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

This begs several questions: How do descriptive, predictive and prescriptive analytics differ? Think of monthly sales reports, web traffic numbers, leads generated from a marketing campaign, customer churn metrics and the like. This data indicates how a project, program or product performed previously. Think of it as “analysis” rather than “analytics.” Sometimes we just want to know if our business financials are on-track.

What is Competency Management and Why Do You Need It?

Avilar

After years of seeing business transformation sparked by improved, intentional management of employees’ skills and talent, we can be (too) quick to jump right into conversations about how to do competency management and what to do next. How do you get the most from your competency initiative? Conduct skills gap assessments to pinpoint crucial weaknesses, so you can provide exactly the targeted training they need. Even when things turn out great, they don’t know why.

How to Link Your Training Programs to Your Business Goals

ProProfs

Did you know that only 36% of organizations have learning strategies aligned with the long term problem that they are trying to solve? Studies show that the companies whose training strategies are aligned with their business goals are more likely to see an increase in their top-line metrics. . Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. How to link your training programs to your business goals?

Tips and Strategies to Create a Roadmap to Transform Your eLearning Programs

EI Design

Legendary American professional baseball player Yogi Berra is famously quoted for saying, “If you don’t know where you are going, you’ll end up someplace else.”. And this saying holds true even for L&D professionals who wish to create new eLearning programs or revisit and transform previously created eLearning programs. In this article, I’ll shed some light on how you can do just that.

Remote Mentoring 101

G-Cube

The key aspects of mentoring are face to face engagements, instant feedback and analysis and clear communication of goals. So how do you translate these into a remote working environment where all the above are not possible for the lack of a personal interface?

Convert Training to Online

Experiencing eLearning

One common request from clients and stakeholders is to convert an existing classroom training program to an online or blended format. In this post, I explain the analysis process for converting training to online or blended formats. The next post will provide additional details on designing these converted online or blended programs. Ask, “Do employees know how to do the task?” Use training to address skill gaps, not for other problems.

How To Identify Employees Training Needs And Improve Effectiveness of Training Programs

WalkMe Training Station

Do you know what they are? You probably know this already if your training budget has been cut. And yet, we all know how valuable employees training is to morale, productivity, and performance. Remember: the work you do is integral to the success of your organization. These needs relate to individual learning styles, timelines, skills gaps, and development objectives. Using anonymous suggestion boxes to collect ideas for your training programs.

Podcast 29: Growing an Online Training Business – With the Co-Founder of DataCamp

Talented Learning

Martijn’s story is instructive for multiple reasons: He knows first-hand what it takes to grow a successful online training business. He works on the frontlines of the skills gap, helping individuals and employers prepare to compete in an increasingly data-driven economy. Online training companies like Codecademy (programming skills) and Duolingo (language skills) were using digital technology to provide a better learning experience for specialized training.

Are You Sure Youre Training People to Do the Right Things

Training Industry

The caller explained that some of their salespeople were doing four times the volume of others. So Dan created a training program that taught the salespeople to process orders faster. Critical knowledge and skills: What specific skills are essential to doing the job well? They usually can have a metric associated with them. Step Four: Understand the Gaps and Criticality It is now time to zero in on the tasks that have the highest impact on performance.

Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

EPISODE 33 – TOPIC SUMMARY AND GUEST: If you want to communicate with business leaders about the value of learning programs or technology, training ROI can be a powerful tool. No one I know is more uniquely qualified or passionate about this topic than Ajay Pangarkar , CTDP, FCPA, FCMA. KEY TAKEAWAYS: Every learning practitioner can benefit from understanding business and financial fundamentals – regardless of whether your programs serve internal or external audiences.

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Getting Started With Learning Data and Analytics

CLO Magazine

Maybe there’s an executive demanding more visibility into your program, or perhaps you just want a better understanding of how things are going so you can find ways to make them better. You’re ready to get started with learning data and analytics, but where do you begin? Do you have a learning system that is already producing data? Do you already have tools in your ecosystem that are experience API, or xAPI conformant?

The Three Pillars of Learning

mLevel

In a blog post from Emma Weber relating back to ATD 2016, she stated that approximately 90 percent of training programs lack strategic planning and direction. How do we ensure proper knowledge transfer? Do we set learning objectives? What tools do we use? Knowledge reinforcement in training is an information-based strategy intended to bridge gaps between employee performance deficits and training needs analysis. Knowledge Transfer: Why Does It Matter?

The Three Pillars of Learning

mLevel

In a blog post from Emma Weber relating back to ATD 2016, she stated that approximately 90 percent of training programs lack strategic planning and direction. How do we ensure proper knowledge transfer? Do we set learning objectives? What tools do we use? Knowledge reinforcement in training is an information-based strategy intended to bridge gaps between employee performance deficits and training needs analysis. Knowledge Transfer: Why Does It Matter?

7 Tips To Evaluate Your Resources Before Outsourcing eLearning

InfoPro Learning

The eLearning content provider handles all of the eLearning content development and Project Management tasks, which gives you the chance to focus on other aspects of your eLearning program. Do you need to gather all of your resources up front, or can you wait until the next phase? You already know that your Subject Matter Expert is a treasure trove of valuable information. Does your current eLearning program need some work? And what do they need from your organization?

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Training managers have a lot to do. Why do I need to do that? What can we do? This guide will provide business reasons and practical approaches for building accessibility within your online training program.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Training managers have a lot to do. Why do I need to do that? What can we do? This guide will provide business reasons and practical approaches for building accessibility within your online training program.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. While it’s impossible to completely isolate the effectiveness of online learning from all other factors in your organization, you can take a broad systems approach and use learning analytics as one of many factors that measure the overall effectiveness of your training and development program.

How To Predict And Measure The Learnability Of Online Courses

EI Design

As we know, to create a positive ROI on your training spend, the biggest enabling factor is the learning effectiveness or learnability of online courses. However, there are not many offerings to pick from that provide an integrated approach which can: Begin with the analysis (particularly relevant for existing courses). Provide analysis. Identify the gaps. Provide recommendations on exactly how the identified gap can be bridged.

How HR Chatbots Can Improve Employee Self-Service Portals

InfoPro Learning

An HR chatbot can help us bridge that gap. IT data analysis expert Angelica Yin even believes that chatbots can serve as a kind of anonymous messenger between HR and employees, collecting feedback and fielding questions that an employee would be reluctant to share in person. Using advanced machine learning and natural language processing programs, an HR chatbot becomes “trained” in an organization’s unique processes and methods.

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From higher ed to PepsiCo CLO

CLO Magazine

After a brief stint as a copy editor, Nagler completed a two-year Master’s program in public policy analysis at the University of California, Berkeley. The program was focused on analytics and quantitative methods, which complimented Nagler’s passion for higher education.

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Things You Must Consider Before Selecting an eLearning Company

Hurix Digital

While setting up enterprise eLearning, rather than just taking the plunge, it is important to first define the objectives and key metrics that can help you measure tangible outcomes and allocate budget and resources to ensure smooth set-up and implementation. Conduct Needs Analysis. Conduct a needs analysis to understand what you wish to achieve through eLearning. What outcomes do you expect from eLearning? What back-up plan and security measures do you have in place?

Shattering the way L&D thinks about measurement

CLO Magazine

We know who completed the training, how long they took and what they clicked along the way. They don’t just know that you consumed an ad. Did they know that driving past a billboard caused you to buy a new breakfast cereal? Do you need to enable organizationwide reskilling?

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Day One Readiness: Onboard Employees for a Productive First Day

Cinecraft

Ensure their success by aligning your program objectives with business goals, focusing on employee needs, and prioritizing your content for Day One Readiness. If your answer is “no” or “maybe,” then it’s time to take a close look at your onboarding program. What does your onboarding program look like? Do you welcome new employees by giving them a quick tour, filling out some paperwork, watching a long benefits video, and then sending them off to complete compliance training?

3 Ways to Show Your Organization How Valuable You Really Are

EthosCE

One of the most time and resource intensive components of CME management is collecting, warehousing, and analyzing program data. From course completion statistics to learner assessment data, having a clear portrait of the success (or failings) of your CME courses is key to the future success of your program. It goes without saying that your data is your greatest asset, but you might not know it can also be your most significant vulnerability when it comes to CME program development.

How to Design Learning That Works [RECAP]

Watershed

Good learning design can have a dramatic impact on your people and your organization because it leads to learning experiences that equip your people for what they need to do to succeed. I hope having worked through this series you feel better equipped for the performance outcome we identified: Design a learning program, experience, or resource with a clear plan for impact on business performance. The process of analysis, design, development, implementation and evaluation.

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Designing a Learning Budget You Can Defend

CLO Magazine

First and foremost, understand who ultimately controls the purse strings, what kinds of information they need and want to know and the optimal timeline for submitting budget requests. It’s all about communication and relationships and making sure they understand what we do,” she said. Don’t wait until budget season to do that.”. Do Your Research. Know what’s happening elsewhere in the industry by reading research reports, benchmarking surveys and trade publications.

Perspective Matters

Tom Spiglanin

When you look in the mirror, what do you see? Only through scientific observation and analysis do we know otherwise. While different training departments serve a variety of customers, they all share common attributes: they have a population of workers who use their products and services, a smaller population of managers who look to training to address performance and knowledge gaps, and sponsors who fund the training departments.

Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

The more we know about how the mind works and the best ways to build expertise, the more confident and successful we will be in designing systems and content to develop knowledge and skills in any audience.”. Sugrue said this analysis showed that learners want more opportunities to practice and reflect, the activities that are proven to have the greatest impact on learning. The second prong of Sugrue’s strategy — measurement — shows how a company is doing and how it can do better.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

While implementing these general management projects, were these future learning executives able to anticipate issues, determine the right data and associated metrics, predict outcomes, and recognize key trends and patterns? This includes both external (company products and services) and internal (projects, campaigns, programs) sales and marketing activities. The learning executive’s job is to champion programs that always answer this question with a strategic affirmative.

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