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The New Learning Metrics: Demonstrating Business Value and Impact


Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.

Sales Analytics

Your Training Edge

In addition, you can use a combination of metrics to determine how to set goals – and how to coach salespeople in the meantime. The idea of using revenue as a sales metric is to take the total revenue and then break it down to relevant units, such as division, product, region, or salesperson. For more detailed sales analytics, consider a ratio of closed sales versus what is in the sales pipeline. Another ratio used as an analytic is new accounts to return customers.


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How To Measure And Analyze The ROI Of Custom eLearning


One can define the custom eLearning ROI as the ratio of your net income and cost of investment. With analysis, organizations can also determine how individual aspects of an operation are performing. Well, one way to know that is by measuring and analyzing your custom eLearning ROI.

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Starting a Customer Education Program: What You Should Know

Talented Learning

For example, many SaaS ( Software as a Service ) businesses focus on CAC/LTV ratio — ( Customer Acquisition Cost vs. Customer Lifetime Value ). Jason Cohen’s “smart bear” blog effectively illustrates this concept: Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.

ROI is More Than Justification

CLO Magazine

When done correctly, ROI generates key decision-support metrics for learning and aligns thinking with business objectives. Building Decision-Support Metrics Getting to ROI is like building a court case. Decision-support metrics are one benefit from this process. In the ESI study, each of these steps was quantified by surveying students and their managers. If a follow-up survey is not available, factoring the post-event survey is an acceptable practice.

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Is this thing on? Tips for measuring course effectiveness and return on investment

Obsidian Learning

The Level 1 Survey file provides an example questionnaire. Here’s just one example: First, ask the learner to complete a survey that contains both Yes/No and free-form questions. Second, collect data from the learner’s manager, using either a survey or by directly interviewing him/her. There are two sources of data gathered in the Level 4 evaluation process for the course: Metrics collected by the Support team (pulled from the Help Ticket System).

Social, Informal Learning Can Be ?Measured

CLO Magazine

A 2012 Towards Maturity benchmarking study (Figure 1) showed that: • 95 percent of companies surveyed want to use technology to increase best practice sharing, but only 25 percent are achieving this. After six consecutive impact analysis studies showed a 2-to-1 benefits to cost ratio result for the program, executive sponsors suggested it was no longer necessary to conduct future ROI studies, saying they “got it.”

Informal Learning – the other 80%

Jay Cross

The metrics of our scale are the organization’s core objectives: Reducing time-to-performance. An organization named CapitalWorks [3] surveyed hundreds of knowledge workers about how they really learned to do their jobs. Combining the results of CapitalWorks’ formal and informal learning surveys, here’s how people report becoming proficient in their work. unlearning, improve signal-to-noise ratio by eliminating bad channels).