How Is Digital Transformation Shaping Customer Experience?
JUNE 11, 2019
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. One bank found that 85 bots could do the same work as 200 employees, for only 30% of the cost. Digital experience management can help handle tasks like personalization, language translation, content management across channels, analytics and even ROI.