How Is Digital Transformation Shaping Customer Experience?
JUNE 11, 2019
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Digital experience management can help handle tasks like personalization, language translation, content management across channels, analytics and even ROI. Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group.