The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.