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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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Unleashing the Power of Systemic HR and People Analytics

Inquisiq

Unleashing the Power of Systemic HR and People Analytics Human resources (HR) work has typically been considered administrative since the turn of the 20th century. To that end, people analytics is critical to the maturity of the Systemic HR model, as it gives way to rich data mining that can unearth significant insights into your workforce.

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MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. And today’s organizations need workers to be focused on problem-solving, analytical thinking & pattern sensing, and be adept at exception handling.

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Behind the Scenes: Navigating the Challenges of Technical Support in EdTech

Kitaboo

As a result, technical support teams need to function at the top of their game. In this blog, we will delve into the behind-the-scenes challenges of technical support in EdTech and discuss solutions for navigating them. Ticket Management One of the top challenges faced by technical support teams is ticket management.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. You can’t teach people everything they need to know.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?