How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. Business-minded learning professionals will find her guidance practical, relevant and useful. And how can you reflect this in customer-focused metrics?

Mind The Gap! Watch Out for Business Knowledge Gaps

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. So, what exactly is a business knowledge gap?

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Mind the Gap! How the Closing of Knowledge Gaps Can Save Your Business

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. So, what exactly is a business knowledge gap?

Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

EPISODE 33 – TOPIC SUMMARY AND GUEST: If you want to communicate with business leaders about the value of learning programs or technology, training ROI can be a powerful tool. And that foundation is based on finance and accounting rules that business leaders know.

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e-Clippings (Learning As Art): "The iPhone dominates the smartphone market in mobile media consumption" (ZDNet)

Mark Oehlert

Main | Web-based Replacements for MSFT Project » March 25, 2008 "The iPhone dominates the smartphone market in mobile media consumption" (ZDNet) ( ZDNet Story , Media Metrics Press Release w/ more readable numbers) Check out those numbers.

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Podcast 37: How to Pivot to Digital Education – With Ashish Rangnekar

Talented Learning

My goal was to go to a top business school and for that I was preparing for my GMAT exam. And at the same time, I don’t know if you remember this, but Apple had just opened up the iPhone platform and there were all these crazy apps out there.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Ashley: I’ve definitely learned that CLOs are a very educated group of people which shouldn’t be surprising since they’re in the business of learning and development. It amazed me how tied it was to everything within a business.

Data-Driven Learning for the Modern Workforce

Origin Fractal LXP

The biggest companies in the world by net worth – Alphabet (Google), Microsoft, Apple, Amazon, and Facebook are all technology-driven firms that have access to the data of their users. As an organization are you using employee performance metrics effectively? “Data is the new oil.”.

Respect My Authority: The Surprising Difference Between Managers and Leaders


But when it comes to successfully running a business or educating employees, it shouldn’t be a matter of leaders versus managers, but managers working with leaders. Leaderships is often seen as the gold standard for management style, but it can often be a case of comparing apples to oranges.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. At a glance.

How to measure a successful LMS launch


The main metric to understand functional success is to track how many support issues you experienced from your users as part of your launch. Does our business like it? An LMS’ goal is to improve business efficiency and to drive a return on investment (ROI).

FEAR OF BRANDING – 10.1 Reasons to Move On

Wonderful Brain

Let’s face it; anyone who has read Walter Isaacson’s Steve Jobs bio, or had prior knowledge of SJs commitment to establishing, protecting, and defending the vision and personality of Apple learned what an oath of fealty to branding means. When Jobs claimed, “Simplicity is the ultimate sophistication” and ensured that ‘Think Different” was not “Think Differently, “ he was defining branding as the core attitude pervasive at Apple. Jobs branded Apple a total immersion experience.

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Accidental CLO, Intentional Learning

CLO Magazine

Because he has spent so much time in the business, Jackson said he can truly understand the tactical elements of the various internal jobs while simultaneously understanding the customers’ needs and wants. ” The Business of Learning. Photo by David Lubarsky.

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Top 10 Cloud myths busted, part 1


Cloud computing remains a mystery for many enterprise departments and businesses, and there are plenty of myths built up around deploying and running applications on it. As with all business expenses, it’s not just the month-to-month costs that matter but the “total cost of ownership” (TCO).

10 Years Of The iPhone And L&D Has Some Learning To Do


Consider this: eLearning takes the course and pops it onto everybody’s desk, helping L&D to efficiently deliver at scale, whilst the LMS provides ‘learning metrics’ to justify the investment in L&D activities.

How Artificial Intelligence Will Affect the Training Industry

Training Industry

What does that definition imply for business owners? In a 2009 issue of Harvard Business Review, David B. While 70% of coaches surveyed said they provide qualitative assessment of progress, fewer than one-third ever give feedback in the form of quantitative data on behaviors, and less than one-fourth provide any kind of quantitative data on business outcomes of the coaching engagement. The results of a sales training are easy to measure with specific sales metrics.

Is Your LMS License Model Misaligned? How to Avoid Costly Mistakes

Talented Learning

Throughout the last month, I’ve reviewed 12 RFP responses for 3 different LMS business scenarios: association learning, commercial training and corporate channel/customer education. Our goal was to compare bids on an apples-to-apples basis.

Sales eLearning – 21 Great Resources

Tony Karrer

Of course, it’s such a big topic that I decided to cheat and quickly point the person to eLearning Learning and particular to eLearning Sales , eLearning Sales Metrics , Sales eLearning Case Studies , and Sales Performance Support. Understanding this model is important in order to be able to apply it within different situations in order to help drive behavior change that ultimately leads to improvement in metrics. The Business Case for Social Learning.

How to Implement a Learning Scorecard


Internal Business Process. How quickly can your business implement changes? As we discussed, learning scorecards were created so businesses would look beyond the financials for business success metrics. Why is a learning scorecard needed for your company?

The Art And Science Of User Feedback


Running a business, or any other social endeavor for that matter, is all about feedback. Especially in a competitive market such as e-learning, your options are mostly limited to adapt and improve (like Apple in the 00s) or perish (like AOL in the same decade).

Why Continued Organizational Learning is Critical to your Performance and Culture

WalkMe Training Station

Traditional learning systems allowed for a lot of slippage and a lot of redundancy that organizational learning serves to omit, while ensuring that by a specific metric of time and progress, specific smaller goals are met, allowing for the big picture to ultimately be achieved.

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

Below is a YouTube video of me doing the presentation (not at TSW), which I’ve also summarized, along with more success metrics, for those who prefer to read. This post originally appeared on the Avaya blog on May 15, 2013 by Carl Knerr.

Publishing for the Mobile – Dos and Don’ts


Make the content responsive: Around 45% of American smartphone users have an Apple iPhone. Keep a close eye on the metrics: The main reason for shifting from PDF to using digital assets is the ability to keep a tab on real-time metrics.

How to Start and Grow a Podcast and Build an Online Course Empire with Joe Casabona


There are five major roles that go into creating a successful online course business. Chris and Joe talk about these roles and how they apply to running a successful business online. Are they starting freelance businesses? That allows me to focus on the core of my business.

Learning 2013 Recap: Hillary Clinton, Broadway Stars and Trekkies, Oh My!


Not surprisingly Apple, Starbucks and Disney were popular choices of brands to emulate. Companies clearly have a need for the metrics provided by their LMS, as evidenced by the number of big data sessions.

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The Top 10 Most Used Online Employee Training Tools: Part 2


Well, while Excel excels (pun intended) in accounting and business finance tasks, it’s also a great all around solution for all kinds of list-keeping, statistical calculation, numeric analysis and all kinds of information organization.

Drive an Innovative Culture

CLO Magazine

As with the previous studies, additional analysis supported mission, adaptability and involvement as the primary drivers of innovation indexed by this metric. For instance, innovations at Apple have been largely driven by its strong vision rather than customer ideas.

How to Create a Mobile Learning Strategy

CLO Magazine

Do you have a workforce that travels often for business who may benefit from being able to access training material while waiting in an airport, or who may need offline training content while on an airplane or someplace remote with spotty cell access? What metrics will indicate success for a mobile learning effort? You can download native apps from, for instance, the Apple App Store.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

Is there critical thinking skills not transferring out of their current domain into the domain of metrics and ROI and so forth? I found interesting your demographics of where the CLOs have come from in the business. Sarah: They say metrics, analytics, ROI, everything around that space.

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Top 10 eLearning Predictions for 2010

Tony Karrer

Business’s lingering love of bureaucracy, process, and legacy technology has fallen completely out of sync with what people need to do their best. One possibly good side product will be that total learner hours shouldn’t be a primary metric.

NexGen Tier2 Learning Systems

eLearning 24-7

Thus, in the best example I can give, Toolwire (an LEP) has an arrangement with Boston University School of Business. Once an end user completes one of the courses (I think there are eight), that is in the LEP, they receive a digital badge from BU School of Business.

A Letter from MeetingOne’s CEO: 2019 Year in Review

MeetingOne on eLearning

When looking at the new platform, here are some other impressive metrics: 45% of the total features in the platform are new. Whether it’s a webinar, all-hands virtual business meeting, or virtual training, we’ve found customers are more likely to put on a professional event in Connect if they have a better option to manage audio. We’re considering ways to report back better attendance time, participation, and engagement metrics.

Smartphone manufacturer importance still up in the air


Despite the dearest wishes of Apple and Google, neither has a lock on the smartphone sector - and there are other smaller aspirants creating devices. A recent Business Insider report delved into one of the paradoxes of the mobile world.

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When do u buy an LEP?

eLearning 24-7

Fortune 500 first and foremost, although there is trend of small business going LEP rather than buying an LMS for example, nevertheless 10,000+, or actually 20,000+ size companies is the ideal. Just like you going to the grocery store to buy apples. Toolwire, the makers of TILE, I often cite because they have a partnership with Boston University School of Business. LEP is the acronym for an learning engagement platform, which is a subset of a learning system.

e-Clippings (Learning As Art): CNET/Webwares Top 100 Web Apps

Mark Oehlert

We are plainly witnessing a restructuring of the music and newspaper businesses, but their suffering isn’t unique, it’s prophetic."--Clay Apple/iPhone/iPod Application Becomes the Platform Arrghh!!!

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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. This leads you to comparing numbers to words, apples to oranges.

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e-Clippings (Learning As Art): The Danger of "Quick Wins

Mark Oehlert

That strategy is the long pole in the tent - it is the metric that we can measure our actions against. We are plainly witnessing a restructuring of the music and newspaper businesses, but their suffering isn’t unique, it’s prophetic."--Clay Apple/iPhone/iPod Application Becomes the Platform Arrghh!!!

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