JANUARY 16, 2012
Thankfully he provided an alternative: scan the receipt and the card, then attach them to a reply email. So I replied to the support guy’s email with a cover message, attached scans of the front and back of the card, and explained my receipt predicament. Eight days later – just as I’m starting to suspect Apple has ignored me – I receive an email from another support guy. Nonetheless I email back the scans again.