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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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Tips To Help Develop Employee’s Workplace Technology Skills

IT Training Department Blog

These tips are a good framework for developing employee’s technical skills correctly. Next are the tips that you should focus on to develop employee technology skills training. Assess Current Technology Skills Gap Good corporate technical training, like with all training, starts with a thorough needs analysis.

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Leveraging Bank Training Programs for a Futuristic Workforce

Infopro Learning

This article will examine the ways banks can leverage finance training programs to reskill their employees. By paying close attention to industry trends, you can better predict the skills your employees will need, and the training required. Analysis of skill adjacencies. Expanding the culture of learning across the organization.

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Can Employee Skills Assessments Really Help Avoid a Mis-Hire?

Avilar

Can employee skills assessments really help avoid a mis-hire? That means identifying someone who has the skills to do the work, the aptitude to continue to learn and grow, and values that align with your company’s mission and culture. This Business.com article shares a U.S. What is a Skills Assessment?

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Unleashing the Power of Proprietary Knowledge: Revolutionizing Online Learning and Performance Support

Instancy

This article explores how generative AI can transform online learning and performance support by harnessing a company’s proprietary knowledge. Enhancing Personalized Learning Generative AI offers new opportunities for online learning and performance support.

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Efficiency and Customer Satisfaction: A Love Story 

MobileTrain

However, one often overlooked aspect of efficiency is its impact on customer satisfaction. This article will explore the symbiotic relationship between efficient teams and improved customer satisfaction and how AI revolutionises this dynamic.

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Boost Employee Performance with Employee Training Software

Appsembler

In today’s competitive business landscape, employee training plays a crucial role in driving success and maintaining a skilled workforce. That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth.