Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Chalk up a Win-Win with Customer Training

Litmos

The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree ( Bain & Company ).". Providing training for customers can help to bridge that gap.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

companies to build their own custom solutions”. She finds some great articles and even some free elearning to help her gain a deeper understanding of SMART and get exposure to a number of cases and examples. retention, productivity, and employee engagement.

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Related articles. Customer Service Run Amok.

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How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? The most important reason for training your customers, however, isn't the learning itself.

5 Professional Soft Skills for Rock Star Customer Service

eLearning Brothers

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. You can read the whole article here. Read Article.

No-Nonsense Employee Training: The Best Articles of This Week

Pract.us

We find the best articles for helping you create a robust training program that gets results. As a result, we regularly post useful articles and advice from other thought-leaders each week. What Impact Does Customer Education Have on Customer Loyalty?

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

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What Is Customer Training And How Does eLearning Facilitate It?

eLearning Industry

In modern times, it has become necessary to not only train employees and staff but the customer as well in order to fend off competition and ensure sustainable recurring revenue.

Article Review: What Great Listeners Actually Do

Pract.us

In a recent article, “ What Great Listeners Actually Do ” for the Harvard Business Review, Jack Zenger and Joseph Folkman of the Zenger/Folkman leadership development consultancy report the results of their research into what makes a good listener.

Customer training your clients will love

Litmos

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids' programs. . And customers love these programs.

3 customer-centric ideas to rock your cultural transformation

Litmos

We’re talking about and hearing about digital transformation , business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. A customer-focused mission includes your aspirations for your customer experience.

No-Nonsense Employee Training: The Best Articles of This Week

Pract.us

This week’s best articles for no-nonsense employee training. Every week, I read dozens of articles about management, human resources, and employee development. How HR can use storytelling to create customer centricity.

How training sets the stage for your customer experience

Litmos

It’s also a way to lead by example to show what sort of experience you want your customers to have. Our learning experiences provide a roadmap of the experience our organization is promising to deliver for our customers, whether we plan it that way or not.

Engage and Retain Customers With Customer Training On-Demand

Mindflash

It’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive options available to consumers, businesses are challenged to retain and engage customers.

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

Eighty percent if businesses, according to a business insider article , want to have chatbots by 2020. The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. They raise customer satisfaction.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider.

Engage and Retain Customers With Customer Training On-Demand

Mindflash

It’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive options available to consumers, businesses are challenged to retain and engage customers. One delay on a support ticket reply can cause a customer to bail ship and try a competitor – and potentially result in a bad review. (By

Using All the Features: Beating the 80/20 Rule with Customer Training

Litmos

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? Selling your customers on every feature.

The Link Between BYOD and Increased Productivity

TOPYX LMS

A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most. In his article Are BYOD Workers More Effective?,

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

To help you sort through the clutter, I’ve gathered the ten top articles from both our Bottom-Line Performance and Knowledge Guru blogs from the past year. This article by Sharon Boller was widely shared in learning and development circles for good reason.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. .

Your salespeople need more education about customer experience

Litmos

Customer experience, in all its complexity, really is about one thing to your customers. Think about your own customer journeys. Jerry explains the job isn’t about taking the reservation for customers, it’s about holding the reservation. Products simply break.

Training Video Production, Humanized

Unboxed

However, over the years I’ve observed how corporate training video production intimidates most people in the market for it. They have justifiable concerns about production costs, timelines, actors, branding, and quality. Training Video Production: Things to Know Up Front.

Open Office, Work Culture, and Productivity

The Performance Improvement Blog

Fast Company editors Jason Feifer and Anjali Mullany take up this debate in a FC interview for an article titled, “Two Cube Dwellers Argue Over Open Offices. Even though there is a trend toward open-space workplaces, views about the effectiveness of this design vary widely.

Article Summary: Leadership and Employee Engagement: the Essential Guide

Pract.us

About this article. The article cites CBI research that 80% of companies with higher levels of employee engagement see better productivity and 65% see improved customer satisfaction. What I learned from reading Raconteur’s Business Guide on Employee Engagement.

Avoiding a Product Launch Failure: How Modern Learning Reduces the 3 Biggest Risks

Allego

About-Face Development is a veteran-owned performance improvement consulting firm who’s goal is to bring its clients customized solutions that will advance performance and drive greater individual and organizational success. Best Practices Sharing Product Launch

5 Tips for Improving SaaS Customer Retention Rates

Cloudshare

It’s far easier to retain current customers than to gain new ones – and it’s much more profitable. In fact, acquiring a new customer can cost as much as five times more than keeping an existing customer, and that’s only the beginning. How often does a less trained customer?