9 of Your Customer Service Training Questions, Answered


Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

5 ways to deliver customer service training

Ed App

Are you one of the many organizations ready to make customer service training a top priority? This article is for you. Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Also, when the on-site delivery method is used, managers can observe the customer service reps’ behaviour, tone, body language, etc. Customer service training conclusion.

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50 Ways to Lever Learning

The Performance Improvement Blog

Business case-study – drawing lessons from discussing the documented story of actual events in another organization. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback.

Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A truly excellent article by Matt Thompson, titled An Antidote for Web Overload , addresses the reasons behind Wikipedia’s increasing replacement of traditional news sites as the go-to source for breaking news items.

Viral Chick-fil-A Video Points Out 1 Critical Lesson Every Organization Must Remember


Carissa Cropper, a comedian from Baton Rouge, LA started a Facebook live expressing her deep satisfaction with the customer service, experience, and food from Chick-fil-A and the internet loved it. A version of this article originally appeared on Inc.com.

3 Flawless Leadership Lessons You MUST Learn from Chick-fil-A


and consistently ranks first in restaurant customer service surveys. Here are 3 terrific leadership lessons you can learn from Chick-fil-A: Make People The Priority. We all think of good customer service at restaurants as common practice, but Chick-fil-A does the common in an uncommon way. This service mentality is embedded in their culture all the way from hiring through day-to-day execution. Takeaway: Make customer service a competitive differentiator.

Training in 2020: Five Priorities for the New Year


Up customer satisfaction by training soft skills. That’s a big deal for roles like sales and customer service, which are soft skills-based, but it’s also important to any other job function, because, let’s be honest, people with good soft skills are pleasant to work with and good problem solvers. Just-in-time training should answer a question that is likely to come up on the job: how do I handle a customer with a specific query, or how do I do this one task.

Customer training your clients will love


But look again: the offerings are actually slickly-packaged customer training modules; Today at Apple is the very public facet of Apple's customer training operation. . And customers love these programs. Customer training that customers want. Build customer loyalty.

Top 4 ways to drive learning in the new world of Retail


Phone and chat etiquette can't sufficiently be taught in the same course as face-to-face service excellence. Second, engaged employees deliver better customer service. Articles Enterprise Learning retail training

Is your learning path a mission toward the best customer experience?


Have you thought about ways your learning paths support your customers? Sometimes we don’t connect the dots between what our employees are learning and the experience we expect them to deliver to customers. Aligning your learning path with the customer experience. Articles

How to Impress Your Guest: 5 Key Ways to Use Learning for Hospitality


By having hospitality professionals regularly train and learn about their quickly evolving field, companies can ensure that they offer the best service possible to their guests and customers. Video Learning for Customer Service.

Artificial Intelligence And How It’s Changing E-Learning

Your Training Edge

From social media to speech recognition, warfare to writing articles, coding to customer service – machine learning and artificial intelligence have become part and parcel of our urban lives.

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5 Myths About Video Based Learning

Your Training Edge

Based on our research reading various articles that raise questions on video-based learning and opinions of the businesses who are using it more, we have discovered the following most common myths around video-based learning. Ask any video supplier or developer about the customer service.

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Writing & Grammar: Writing Badly

The Logical Blog by IconLogic

Consider this nice, clear sentence: You should complete the lesson on HTML tags before you start this section on tables. We get this: Completion of the lesson on HTML tags. But what are we saying about the completion of the lesson on HTML tags? Putting it all together, we now have no people in the sentence, no action verbs, and some abstract nouns that merely allude to actions: Completion of the lesson on HTML tags is necessary before commencement of this section on tables.

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Rants on Buzz Words, E-Learning Style

eLearning 24-7

Consumption wise – whether you read an article or series of articles, read web pages, magazine, newspaper or fantasy sports results, you are having a learning experience. Trick or treat, with the trick on the unsuspecting customer, when the above early items aren’t there.

15 Top Call Centre Training Tips


You’ve read the product manual from front to back, you’ve read blog articles on how to use the product, and you’ve viewed the q and a from current customers. If they answer all your questions, you walk away satisfied and more willing to be a repeat customer.

5 Major Players in Distance Learning


Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend.

Engaging eLearning Design

eLearning Brothers

Object Lesson: Use an “object lesson” approach to gain attention: this can be done just as easily in eLearning as in the classroom. Ask them how many customers they think are lost every year due to lackluster customer service scores. Custom Solutions.

The Ultimate Free Library of 2016 Training And Learning Content

WalkMe Training Station

Before we start celebrating the holidays, creating our New Year’s resolution and moving towards a new year of beginnings, we should take a chance to reflect on all the wonderful lessons we learned over the year. A good way to start is by reviewing past articles to see where we left off.

Increase eLearning Retention with Storytelling


Learning Solutions Magazine recently published an article citing research that shows recall was better when information was presented in a narrative compared to a bullet point list. For example: You get a call from Mary, a customer who is having trouble with her account.

21 Actionable Ways To Make Your Employee Trainings Immediately More Fun


Instead of “Holiday Customer Service Expectations and Guidelines,” go for something that piques their interest and speaks directly to how the training might benefit them: Bah Humbug! Dealing with Customer McScrooge and Other Holiday Customer Service Hacks. Post articles, videos, podcasts, games, and other resources relevant to your training in your social feeds to get the conversation started early. It takes a lot to get people’s attention these days.

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What can you learn from a chatbot?

Joitske Hulsebosch eLearning

I went to the customer service page of bol.com to see what I had to do. If I type 'discrimination' I get 3 articles (see image) The brain bot op Twitter. Instead of conversation lessons, chatting for an hour with your chatbot.

Online Academy Helps to Keep Lectures Where They Belong: Out of.

Dashe & Thomson

From a recent article at Knowledge@Wharton called Technology and Teaching: Flipping the Model : Khan stumbled upon the idea for his free web-based academy while trying to teach math to cousins in New Orleans.

The 4 Cs to Designing Meaningful Scenarios, Part 3: Connections

eLearning Brothers

What we’re talking about in this article is designing a way for them to truly understand why that consequence happened without letting them just immediately try again. A better way to respond would be to stay professional while acknowledging the emotional impact to the customer.

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Virtual Boot-Camp: Games and Learning with the U.S. Military.

Dashe & Thomson

The New York Times recently featured a fascinating article by Andrew Martin and Thomas Lin that details the shift in thinking within the military that may soon take it to the forefront of virtual training.

When Should You Choose Self-Paced Learning vs Live Online Learning?


In this article, we’ll discuss the basics and benefits of both methods, and discuss some of the things you may want to take into consideration when choosing the implementation strategy that’s right for your organization.

Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

In her article* 10 Brainpowered Wonders in the King’s Speech , Dr. Ellen Weber nicely summarizes a few of the lessons this movie teaches us about learning.

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The Advantages and Disadvantages of a Virtual Learning Environment


Books, Articles, and Other Writings. For your business, your virtual learning environment might include your employee handbook, instructions on how to use new software or equipment, sales or customer service training, new employee orientation, and more. This could lead to skimming articles or starting a video that turns into background noise as they try to complete another project at the same time.

Training Managers? Teach Leaders It’s Not About Them Anymore


This is a lesson we need to drill into the minds of our leaders. It requires leadership to make things like that come together, and it holds just as true whether you’re managing a team of customer service representatives or leading employees in organizing a potluck.

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Guest Blogger, Bryan Jones of eLearningArt.com – How to Repurpose Content in under 1 hour


The following article is reposted on LearningToGo.info with author’s permission. If you want learn the basics of science based learning, check out this post: Science-based Learning Resource Article. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

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LearnDash Program with 10,000+ Users


Micah: Yeah, I love WordPress as well, I started building sites custom and tried some other things and when I made it to WordPress I was just like “Are you kidding?” So, large play that we attract people is through our articles, our videos.

Double Your eLearning Return on Investment

eLearning Architect

Treat eLearning as a business One of the most useful tips I was given as I began implementing my first eLearning solution into a corporate environment was to ‘treat eLearning as a business and treat your learners like customers’. Improved customer service scores?

How Much Does It Cost to Develop an Online Course?


This article attempts to make out an estimation on the cost of the course development process taking into account all the categories of costs that go into it. It makes use of serious games, avatars, simulated job performance exercises, customized audio and video, stories, scenarios.

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Who's Building the Social Learning Roads? | Social Learning Blog

Dashe & Thomson

Most of the time we end up brainstorming ways to incorporate tools like Twitter or Facebook into his lessons, because even though I may have more experience using social media, the tools are so new that no one really knows the best way to utilize them, for anything really.

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The 5 W’s of Training Rollouts

The Learning Dispatch

For example, an organization may transition from QuickBooks to a customized bookkeeping program. The “What” is your content–the topics, lessons, and exercises you’ll deliver. Imagine you have a group of new hires who will use custom software for your organization.