Remove Articles Remove Customer Service Remove Lesson Remove Program

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

LearnDash Program with 10,000+ Users

LearnDash

His learning program boasts over 10,000 active users going through his training program. These three tools used together are powering some of the most robust LearnDash powered programs to date. So, large play that we attract people is through our articles, our videos.

50 Ways to Lever Learning

The Performance Improvement Blog

Webinars – participating in a Web-based program using video conferencing software; usually a one-session offering by an expert on a specific topic. Business case-study – drawing lessons from discussing the documented story of actual events in another organization.

How To Implement Spaced Learning Into Your Training Program

KnowledgeAnywhere

Here are the four way to implement spaced learning into your training program: Combine spaced learning with microlearning. Spaced learning is based on the highly researched theory that learning is enhanced when lessons are repeated after a certain lapse in time.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. We talked about the tuition assistance program.

Training to align with the new world of Retail

Litmos

Plus, Retail customers have never been so knowledgeable. Retail salespeople need to be prepared to field more complex questions than ever and avoid being stumped by a well-informed customer. Engaged employees don't tend to quit and they deliver better customer service.

Engaging eLearning Design

eLearning Brothers

Object Lesson: Use an “object lesson” approach to gain attention: this can be done just as easily in eLearning as in the classroom. A lot of courses start out with statistics or reasons why a program or product exists. Custom Solutions.

5 Major Players in Distance Learning

LearnDash

Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend.

15 Top Call Centre Training Tips

Continu

You’ve read the product manual from front to back, you’ve read blog articles on how to use the product, and you’ve viewed the q and a from current customers. If they answer all your questions, you walk away satisfied and more willing to be a repeat customer.

The Ultimate Free Library of 2016 Training And Learning Content

WalkMe Training Station

Before we start celebrating the holidays, creating our New Year’s resolution and moving towards a new year of beginnings, we should take a chance to reflect on all the wonderful lessons we learned over the year. A good way to start is by reviewing past articles to see where we left off.

The 5 W’s of Training Rollouts

The Learning Dispatch

Understanding your audience’s wants and needs will help you develop a successful training program. Training Delta – When a new version of a program is released or a policy is updated , users can benefit from training to understand the differences.

The Advantages and Disadvantages of a Virtual Learning Environment

KnowledgeAnywhere

Virtual learning environment examples include the following and more, all of which can be accessed via an online or computer-based system: Distance Learning Degree Programs. Books, Articles, and Other Writings. For your business, your virtual learning environment might include your employee handbook, instructions on how to use new software or equipment, sales or customer service training, new employee orientation, and more.

Double Your eLearning Return on Investment

eLearning Architect

The last time I presented at Learning Technologies was three years ago - whilst still being responsible for delivering an eLearning program within a huge, global organisation. Create a network of eLearning champions Most organisations will start an eLearning program with a small team.

Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

In her article* 10 Brainpowered Wonders in the King’s Speech , Dr. Ellen Weber nicely summarizes a few of the lessons this movie teaches us about learning.

Movie 155

Training Managers? Teach Leaders It’s Not About Them Anymore

Mindflash

This is a lesson we need to drill into the minds of our leaders. The key is to pick a program that fits with your organization’s culture, and then to stick with it. For more Daily Mindflash articles on Management Training, click here.

Teach 92

Online learning vs face to face learning: why you should make the switch

Elucidat

This article can help. Instead, The solution is to incorporate the positive lessons from face-to-face into your digital strategy to create blended learning in the workplace. It’s the perfect contender for a blended training program.

8 Unexpected Ways To Use Microlearning Online Training Activities

eFront

In this article, we’ll discuss 8 unexpected ways to integrate microlearning online training activities in your corporate eLearning program. For example, employees must successfully resolve the customer’s complaint in order to reach the next stage of the game.

Learning During Times of Growth

CLO Magazine

This From the Vault article was originally published on CLOmedia.com in April 2006. . Our sustainable competitive edge in the coming years will result from the customer experiences delivered by our front-line crewmembers,” Barger said. “To Learning Services as an Engine of Growth.

Sales 61

The Science of Connection

CLO Magazine

This story was told by a Zappos employee and quoted in a June 2017 Forbes article, “Tony Hsieh Reveals the Secret to Zappos’ Customer Service Success in One Word.” But its lesson isn’t about flowers. It enables in-depth conversations with customers.

Trust 80

New Hire Training: 5 Keys to Developing Training with Finesse

The Learning Dispatch

According to a 2014 article at Inc.com , up to half of voluntary employee turnover occurs within the first six months of being on the job. They can also work with the other stakeholders in your company to ensure your business and cultural goals can be measured and met by the training program.

Free L&D webinars for June 2019

Limestone Learning

Tuesday, June 4, 2019, 9AM – 11AM PT: Make Your Own Magic: Counterintuitive Lessons Learned from Walt Disney World Walt Disney was not your typical businessman. Knowing what the modern learner, your customer, wants is important.

Free 89

Defining Social Learning

Marcia Conner

” Excerpt from Where Social Learning Thrives (an article I wrote with Steve LeBlanc originally posted on Fast Company’s site). It’s not synonymous with informal learning, a term often used to describe anything that’s not learned in a formal program or class.

Talent Management Rankings: Our Kind of Olympics

Cognology

Those of you who read my article on onboarding and employee success will know that well-designed onboarding practices are key to ensuring new hires integrate quickly and perform at their best. Cognizant Academy: Lessons from a 2020 Learning Organisation.

Top 100 Tools for Learning in 2015

OpenSesame

Feedly tracks what you''ve read, enables you to star articles to save for later, and easily share your favorites across your social media networks. The program also gamifies reading by tracking your reading speed and awarding achievements depending on how and when you read.

How to Choose the Right Course to Build or Membership Site Topic to Focus on with Ryan Levesque

LifterLMS

” And really allow you to make the customer your focus as opposed to being stuck with the curse of knowledge. We hired her to write all of our articles on her blog. And you get to help us shape the program. The woman in New York, we paid her on per article basis.

Cammy Beans Learning Visions: The Value of Instructional Designers

Learning Visions

I come from an old-school approach: I sort of understand the technology, but I leave the graphics and programming expertise to others. The programming skills should be left to the programmers. This article focused more on what instructional designers should not be (lone gunmen).