Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Why You Need a Comprehensive Retail Training Program. Steps to Launch a Retail Training Program.

Blended Learning 72

Blended Learning Program Learning Objects Develop 72

Roundtable Learning

JULY 7, 2020

In this article, we cover common types of retail training programs, best practices to implement your program and review a successful retail point of sale training case study. Types of Retail Training Programs. Your onboarding program can be the deciding factor if an employee succeeds or fails.

Blended Learning 52

Blended Learning Association Learning Management System Program Case Study 52

Ed App

FEBRUARY 8, 2021

A training program is a set or series of courses that are designed to boost your employee’s performance, skills, knowledge, and productivity. Since you are reading this article, we are going to assume that you are looking for a training program for small businesses. Training program #1 – EdApp.

Teams 52

Teams Program Business Authoring Tools 52

TalentLMS

JULY 24, 2023

They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance. They experience higher job satisfaction, which reduces the likelihood of turnover.

Performance Support 93

Performance Support Support Teams Custom 93

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. This led to the widespread adoption of virtual collaboration platforms.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

KnowledgeCity

JANUARY 10, 2024

In this article, we’ll explore the importance of office etiquette training and how it can benefit both new employees and the company as a whole. Etiquette training can help new hires understand how to represent the company in a professional manner and handle any potential conflicts or difficult situations involving customer service.

Companies 98

Companies Compliance Training Social Media Training 98

WalkMe Training Station

JUNE 30, 2015

The articles below deal with the topic mentioned above, showing business challenges and ways to overcome them using training. Airbus, one of the world leaders in flight business, must have a zero mistake policy when it comes to manufacturing. Aeon Brings Japanese Customer Service to Southeast Asia. Cloud Mindset Shift.

Diversity Training 40

Diversity Training Business Enterprise Customer Service 40

Infopro Learning

MAY 1, 2018

In this article, I’ll highlight 8 unexpected ways to incorporate serious games into your online training strategy. Here are 7 innovative ways to use serious games in your online training program. Can they apply company policies in the real world, or is their knowledge merely theoretical? Customer Service Scenarios.

Compliance Training 193

Compliance Training Games Online Simulations 193

Epilogue Systems

APRIL 23, 2024

This article will unveil the power of implicit knowledge and equip you with strategies to harness it for success. Preface: This article diverges from our usual focus on Epilogue Opus , our digital adoption platform. This hidden reservoir of expertise can be a game-changer for businesses, yet it often goes untapped.

Knowledge 40

Knowledge Cognitive Articulate Wiki 40

Petra Mayer

DECEMBER 14, 2023

This article will look into the details of building content that breaks down barriers and embraces diversity. Awareness Programs Train your content creators on accessibility principles. This legislation sets standards for accessibility in areas like customer service, transportation, and information and communications.

Digital 52

Digital eLearning Strategy Strategy Content 52

KnowledgeAnywhere

MAY 14, 2019

Adding coaching into your current training and development program can have many benefits. This article will outline: How coaching increases the effectiveness of online training. This article will outline: How coaching increases the effectiveness of online training. How to build an effective coaching program.

Coaching 50

Coaching Program Effectiveness Compliance Training 50

learnWorlds

JANUARY 22, 2024

This article offers a step-by-step on selling digital products on Etsy , providing valuable insights and actionable tips to help you navigate the digital marketplace successfully. Understand Etsy’s policies for digital products Once you are in, familiarize yourself with Etsy’s policies , particularly those related to digital products.

Productivity 59

Productivity Product Digital Policies 59

Epilogue Systems

APRIL 9, 2024

In this article, we delve into the world of digital assistants, exploring what they are, what they can do, how they work, their benefits, the different types available. Preface: This article diverges from our usual focus on Epilogue Opus, our digital adoption platform. We appreciate your readership. What is a Digital Assistant?

Digital 40

Digital Voice Cloud Computing Privacy 40

Roundtable Learning

JUNE 9, 2020

A finely tuned retail training program can determine your reputation, bottom line, and overall success. In this article, we will cover what retail training is, popular retail training categories, and why retail training is important. Customer Service. Customer Service. Product and Service Knowledge.

Blended Learning 59

Blended Learning Customer Service Training Train 59

Instancy

AUGUST 14, 2023

However, conventional training approaches often fail to adequately meet the varied needs of today’s learners. Organizations are increasingly turning to innovative solutions to transform training programs and address this gap. After receiving user input, the chatbot processes the data based on its programmed rules and algorithms.

Compliance Training 52

Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

AUGUST 9, 2023

This article will first discuss strategies for optimizing your eCommerce conversion funnel so you can better capture leads, nurture prospects, and convert them into paying customers. Scarcity tactics should play a role in your marketing program as well. You need to stay engaged with your customers to encourage repeat purchases.

Conversation 52

Conversation Sales Strategy Authoring Tools 52

Avilar

MARCH 3, 2022

There are programs that welcome those students to campus early, offer structured studying and academic support resources, and host social networking events for first-gen students. Learning to speak the nuanced “customer service” or “leadership” or “board room” language is an uphill battle. Even for those born in the U.S.,

Diversity Training 90

Diversity Training Social Networks Wiki Network 90

Roundtable Learning

FEBRUARY 23, 2021

It may be worthwhile to ask yourself, “Is my onboarding program effective and could it be enhanced by AR?”. This article will explain what onboarding is, explore how AR can elevate onboarding programs, and provide three examples of using AR for onboarding. . Read More: Corporate Onboarding Programs: What You Need To Know.

Scanning 59

Scanning Effectiveness Compliance Training Virtual World 59

CLO Magazine

AUGUST 28, 2023

But it’s also common to see customer service, operations, manufacturing and engineering sign up for the overall revenue goal. Customer satisfaction, employee job satisfaction, margin and product delivery schedules also make us learning professionals nervous. Learning program owner: “That sounds like a great idea!

Behavior 41

Behavior Player Analysis Games 41

Epilogue Systems

JANUARY 11, 2024

Software-Specific Desks Dedicated to specific software applications, these desks offer expert guidance and troubleshooting for users navigating a particular program or platform. HR Help Desk Beyond the realm of technology, HR help desks address employee inquiries and concerns related to payroll, benefits, and company policies.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

Software-Specific Desks Dedicated to specific software applications, these desks offer expert guidance and troubleshooting for users navigating a particular program or platform. HR Help Desk Beyond the realm of technology, HR help desks address employee inquiries and concerns related to payroll, benefits, and company policies.

Authoring Tools 52

Authoring Tools Job Roles Help 52

The Performance Improvement Blog

DECEMBER 16, 2015

Webinars – participating in a Web-based program using video conferencing software; usually a one-session offering by an expert on a specific topic. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. External online courses (e.g.,

Simulations 100

Simulations Case Study Wiki Performance Support 100

Ed App

DECEMBER 14, 2022

In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . It also works seamlessly with other programs like Jira and Trello. It has the combined capability of email and messaging programs. Knowledge Sharing Platform #1 – EdApp. Key features: Spaces.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Litmos

SEPTEMBER 29, 2020

This is such a recognized issue that the Center for Disease Control has released advice for retail and service businesses to limit workplace violence associated with Covid prevention policies. This is more than just a customer service issue; it’s also a safety one.

Compliance Training 98

Compliance Training SAP Training Train 98

TalentLMS

MAY 27, 2020

Educating your employees on laws, regulations and policies is a necessary aspect of keeping them engaged with company culture. And while you also know there are many ways to ensure your compliance training program is successful , you are unsure which compliance topics to cover first. Ethics training programs are multi-faceted.

Compliance Training 52

Compliance Training Sexual Harassment Training Harassment Training Emergent 52

Litmos

NOVEMBER 25, 2019

It’s a lot like your company’s training program, right? Just as a good pumpkin pie isn’t made only of pumpkin and Thanksgiving dinner is more than just turkey, a well-rounded training program isn’t made up of just one thing either. Puns aside, the program must meet both the organization's goals and the needs of learners.

Sexual Harassment Training 72

Sexual Harassment Training Compliance Training HIPAA Training Harassment Training 72

learnWorlds

OCTOBER 18, 2022

In this article, we’ll guide you through proven ways in which you can make your employees’ soft skills more effective. Building a Successful Soft Skills Training Program. Disputes between coworkers or customers are inevitable, but they don’t have to turn into full-blown conflicts if handled correctly.

Skills 52

Skills Blended Learning Simulations Authoring Tools 52

Litmos

SEPTEMBER 19, 2019

A successful workplace training program should have custom-created content. You may have to develop training modules around the tools your employees use, the products or services you sell, and your specific company policies. But that doesn’t mean you need to design your entire training program from scratch.

Sexual Harassment Training 40

Sexual Harassment Training HIPAA Training Compliance Training Harassment Training 40

Paradiso Solutions

MARCH 7, 2024

Look for key features like customization, analytics, and user-friendliness. These factors ensure your training programs align with your organization’s needs and goals. Personalization and Branding Option Nonprofits can tailor their online learning space using LMS customization tools to reflect their mission and values.

Association Learning Management System 52

Association Learning Management System LMS Association LMS Diversity Training 52

Litmos

MARCH 2, 2021

Of course, banks are constantly improving their customer service, processes and protocols, but keep in mind that they are also subject to regulations and standards implemented at a government level. And since the digitization of their induction program, they’ve saved three hours per person, per month.

SAP 53

SAP LMS Training Train 53

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

The Learning Dispatch

JULY 8, 2019

Understanding your audience’s wants and needs will help you develop a successful training program. There are four standard training reasons you may need rollout training to cover a skills gap: Training from Base – This method is best when a user is completely new to a program and has little to no experience with similar programs.

Blended Learning 72

Blended Learning Diversity Training Training Train 72

Litmos

OCTOBER 15, 2019

How does a boom in business affect your learning and development strategy, and how can you quickly grow your training program to keep up with the rest of the company? When you’re strapped for time, and facing an influx of new learners, the best way to grow your training program fast is to purchase some of the content you need.

Compliance Training 51

Compliance Training Training Train Gartner 51

ScholarLMS

FEBRUARY 11, 2018

In this article, I’ll share 8 things you need to know before outsourcing online training. It’s also wise to evaluate your current training program to look for pain points that the online training outsourcing company can help you address. For example, the newest customer service associate also has experience with graphic design.

Compliance Training 55

Compliance Training Outsource Authoring Tools Simulations 55

WhatFix

AUGUST 3, 2023

In this article, we’ll explore the importance of learning agility, exploring its benefits, key characteristics, and how it can be measured in the workplace. This adaptability is especially valuable in roles requiring constant interaction with external entities, like customers or clients. Like this article?

Agile 52

Agile Diversity Training Authoring Tools Adoption 52

TalentLMS

NOVEMBER 12, 2018

In this article, I’ll highlight 8 tips to create effective onboarding online training for your Baby Boomer employees. Add game mechanics to your new hire online training program to tap into their competitive nature. Launch an Onboarding Certification Online Training Program.

Code of Conduct 58

Code of Conduct Compliance Training Tips Online 58

ReadyTech

MAY 9, 2018

Develop an open door policy and consistently encourage employees to ask questions. For example, ReadyTech has a section on its intranet that is used for support team announcements and policy changes–and maintained regularly by support management. Consequently, it is vital to personalize the customer service experience.

Performance Support 49

Performance Support Support Virtual Teams Customer Service 49