Customer training your clients will love


Customer education helps you get out ahead of common questions and customer issues by packaging up information you've probably already put together — usually in FAQs, tutorials, user guides, and Terms of Service — and serving it up to customers in a learning module.

What specifically is e-learning good for?

Clive on Learning

So, here's a more specific response to the question, categorised by type of e-learning: Type of e-learning Some possible applications Interactive self-study tutorials Short lessons which help the learner to acquire knowledge against specific objectives, typically as a precursor to using this knowledge to perform tasks in the workplace or to engage in other, more practical, learning activities such as workshops. Last week I attempted to answer the question 'what is e-learning good for?'

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6 benefits of social & collaborative learning


Learning doesn’t stop when ‘lesson time is over’. Social learning is usually supported by a specific set of features for example, chat, forum, FAQs, blog, etc.

Microlearning under the Microscope: How to Incorporate Microlearning into Online Training


Designing training in short bursts allows you to pilot short lessons, gather feedback, iterate, and plan the next training slice. Blog posts and articles: Encourage learners to create articles that teach how to do something, answer FAQs, or tell stories about lessons learned.

Blended Learning is Splendid Learning

Growth Engineering

You can share introductory videos and articles to build a foundation of understanding prior to any classroom session. Live FAQs can put learners in touch with subject matter experts. Any questions they answer will be stored in an open, organic FAQ area. What is Blended Learning.

7 Wallet-Friendly Ways To Develop A Microlearning Online Training Library

EI Design

In this article, I’ll highlight 7 wallet-friendly ways to develop a bite-sized online training repository. Learners can Google, but it will distract them from the lesson and make them miss something important. Start With FAQs. No course is complete without reference materials.

Summarizing Learn for Yourself

Jay Cross

When I’m deciding whether reading a lengthy article is worth my time, I’ll sometimes dump it in a summarizer to figure out if it’s worthwhile to read further. I just copied a rough draft of my new book, Learn For Yourself , into a free summarizer.

Informal Learning – the other 80%

Jay Cross

Yet dot-com mania’s article of faith was that the technologies of the Internet essentially made human beings irrelevant. So the worker checks Google or SlashDot or other resources on the web to see who’s got books or articles or blogs or case studies on her topic.

The 2015 ATD International Conference Backchannel: Curated Resources #ATD2015

David Kelly

Lessons in Navigating Global Growth From the Experiences of Former Avon CEO Andrea Jung by Deborrah Himsel. atd2015: Writing Blogs, Articles, and Books to Boost Your Career – Cathy Fyock by Stan Skrabut.

Success Formula for Discussion Forums in Financial Services

Tony Karrer

Joitske Hulsebosch , June 15, 2009 Preparing for community release - Library Clips , April 11, 2009 Community Netiquette: How to Avoid Stepping on Virtual Toes - Community Guy , August 4, 2009 Facilitating an online discussion to foster cooperation between two development organisations , December 27, 2006 Full Circle Online Interaction Blog: Updating my basic article on online facilitation , April 29, 2007 What other resources or case studies would you point to around this topic?

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Stock Photo Image and Other Media Sources

Tony Karrer

Lesson plans also included. The license works differently for subscription, but this may be a wonderful option for the right project (check out the FAQ ). Articles, message board, etc. (2) Weird - after posting, I just saw a post in my blog reader from HeyJude - Find free images online - my list! She points me to (I don't have time to clean this up. Sorry.) Mashable's 90+ Online Photography Tools and Resources.

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