ProProfs

OCTOBER 26, 2022

One of the best things you can do to avoid the heartbreak of high customer churn and the accompanying reputation damage is to build better customer service teams using customer service assessments. Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles.

Customer Service 52

Customer Service Assessment Services Custom 52

Tony Karrer

JANUARY 20, 2009

I cannot claim to be an expert, and I feel like this topic demands a lot of soft skills such as communication skills, team skills, handling cultural and work style issues, etc. I mentioned that I either do that through working documents or through a blog. Those exact mechanisms should be extended out to the work team.

Collaboration 100

Collaboration Wiki Ning Social Networks 100

ProProfs

MARCH 8, 2022

Avoid overwhelming employees with streams of information. This practice will enable new hires to understand and adjust to the new environment helping them align better to the new culture, people, and work style. Share a custom booklet to enable them to go through the particulars quickly. Involve Top Management.

Mentoring 52

Mentoring Performance Support Gartner Culture 52