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Meet the CLO Advisory Board: Judy Whitcomb

CLO Magazine

CLO: How did you become interested in learning and development? During my career at United Airlines, I learned early on that I had a knack for distilling complex — and at times voluminous — amounts of information, and training my colleagues. CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021?

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. Individuals should not necessarily be focused on a set of jobs as opposed to a set of skill sets and attributes needed to perform effectively.”

CLO 68
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7 problems with retail associate training (& how technology can help)

STRIVR

Retail associates do their best to consume policies, procedures, and instructions on paper or video, but some lessons have to be learned the “hard way” — when face to face with real customers. Retail associate training doesn’t have to be this way, though. Other people are more hands on.

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Supercharge legal employee onboarding with case study-based upskilling

CLO Magazine

It became evident that our law firm, along with many others, was operating at a level one on the High-Impact Learning Organization Maturity Model by Bersin & Associates , referred to as incidental training. To address these challenges, our organization began implementing the use of case studies.

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BOB MOSHER – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

ABOUT BOB MOSHER: Bob Mosher is a senior partner, and the Chief Learning Evangelist, at APPLY Synergies , a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet The 5 Moments of Learning Need.

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Microcredentials and badges are the future

CLO Magazine

A traditional four-year degree has long been the gold standard indicator of an individual’s ability to perform well in a career of their choice. But the world we live in at the height of the Information Age is much different (i.e., faster-paced) than it was decades ago. A four-year degree can be opaque.

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The Performance Paradigm: An Alternative Approach to Learning

CLO Magazine

If the learning and development function was a 400-meter run, its impact would barely make it down the first straightaway, said Gary Wise, workforce capability architect at Human Performance Outfitters, LLC. To sustain workforce capabilities, CLOs need to shift how they view and deliver learning and development.