Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. By outsourcing these services, organizations can develop scalable solutions on demand. Improve Learner Engagement. Final Thoughts.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

Diversity Training 418

Diversity Training Analysis Photo Behavior 418

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. If sales associates often forget to provide a recommendation at a specific point in the sales process, include that point in the scenario. Common mistakes are good challenges to include.

Learning Objects 350

Learning Objects Budget Sales Association 350

Infopro Learning

FEBRUARY 5, 2020

Today’s customers already have access to general information regarding your products and services and they expect that your sales team will know more than the basics. Your customers are looking to your employees to answer complex questions they couldn’t figure out by doing a quick search online.

Knowledge 305

Knowledge Productivity Product Games 305

Infopro Learning

APRIL 6, 2020

We must consider time of people associated with training, at every level – learners, managers and stakeholders. Is the training program improving sales, customer service or the net promoter score? At Infopro Learning we are building this ecosystem which combines learning and talent development together.

Global 369

Global ROI Metrics Simulations 369

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. For instance, an online compliance training program may help employees build a connection between customer service and potential risks associated with it.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Infopro Learning

FEBRUARY 19, 2020

This has led to an increase in jobs that require people-oriented skills such as leadership development and customer service. Historically, it was primarily dependent on the responsibilities associated with the role, but has significantly evolved towards learning and development opportunities.

IBM 309

IBM Analytics Survey eBook 309

Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. There are several advantages associated with product knowledge training, such as: Increased sales. High customer satisfaction rates.

Knowledge 221

Knowledge Productivity Product Training 221

Infopro Learning

MARCH 28, 2019

The Association for Talent Development found that a bare 15% of business leaders were satisfied with the way their managers were helping learners in the field develop their skillsets. What’s more, that model doesn’t seem to be working. Does your organization operationalize continuous learning?

Program 284

Program Survey Social Learning Report 284

LearnDash

SEPTEMBER 18, 2013

Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend. Below, we’ll feature five major players in distance learning worldwide.

Distance Learning 243

Distance Learning Player Authoring Tools iPad 243

Talented Learning

MAY 14, 2020

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member. Many associations are discovering they are now behind their for-profit competitors. The Realities of 2020.

Association Learning Management System 98

Association Learning Management System Association LMS Association LMS 98

Making Change

JULY 31, 2017

It is expected that all employees will strive to achieve the highest standards of customer service, as service excellence is a competitive differentiator in the market and improving customer service is key to the Firm’s strength as a business. Our competition does a pretty good job of customer service.

Wimpy 184

Wimpy Score Statistics Write Blog 184

Infopro Learning

JULY 5, 2019

Infopro Learning , a full-service L&D outsourcing company, is committed to make organizational learning a competitive advantage for its partners by delivering modern learning experiences to improve employee performance.

Organization 262

Organization Diversity Training Leadership Blended Learning 262

LearnDash

APRIL 15, 2020

Emails end up in a spam folder when they match certain patterns that are commonly associated with spam. Span filters also check subject lines and email content to see if they contain language commonly associated with spam. How to keep your emails out of the spam folder. Don’t spam. Avoid “spammy” language in headers and content copy.

Course 300

Course Pattern Forum Market 300

Clark Quinn

JULY 4, 2023

After we design practice, we can develop the associated content, etc. If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target. We can provide practice around the specific associated tasks.

Metrics 156

Metrics Harassment Training Customer Service Sales 156

Infopro Learning

JULY 11, 2017

As a result, you’re able to customize the online training content to help them achieve their learning objectives. For instance, customer service associates would like to see more interactive online training simulations and branching scenarios to improve their task performance.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Maybe you’re struggling to keep associates safe on the job. Maybe your sales team isn’t closing deals. Maybe your employees aren’t following policies and procedures and are making mistakes that are putting your business at risk.

Problem 160

Problem Knowledge Association LMS Association Learning Management System 160

Experiencing eLearning

SEPTEMBER 29, 2016

If you’re doing customer service training, think about the different types of customers employees interact with. If sales associates often forget to provide a recommendation at a specific point in the sales process, include that point in the scenario. Common mistakes are good challenges to include.

Learning Objects 170

Learning Objects Instructional Design Budget Sales 170

Association eLearning

JANUARY 29, 2015

Is there an integration with an Association Management System? What is the customer service experience? Is the customer service experience responsive? Assume you will interact with the customer service department at some point, and find out what that experience will look like. Knowledgeable?

Association Learning Management System 100

Association Learning Management System Reference LMS Association LMS 100

Association eLearning

JANUARY 3, 2018

If the learner works in customer service, they probably don’t need to know how to do payroll. Maybe they want to get out of customer service and are interested in it. It’s faster and easier to give content to everyone than to sort it by job role or experience. But faster and easier doesn’t mean better.

Learning Objects 196

Learning Objects Version Customer Service Learning Objectives 196

Infopro Learning

MARCH 27, 2018

For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. Especially if you cover a universal topic that online learners can relate to, such as sharing your experiences as a customer service rep to emphasize the importance of building skills.

Compliance Training 193

Compliance Training Authoring Tools Tips Content 193

LearnDash

JANUARY 23, 2020

Your company’s employee handbook most likely has best practices accompanying policies that employees are to follow in an emergency situation—in situations where there is trouble with a co-worker, when a customer has an unusual request, or when a customer is angry.

Toys 296

Toys Tips Train Training 296

LearnDash

MARCH 21, 2019

One the one hand, there are some obvious costs associated with it. Poorly-trained employees can contribute to production errors, or can lead to customer service complaints. Well-run employee training programs are an investment. Here’s how to understand them. Reduction in costly mistakes. Consider qualitative results as well.

Cost 236

Cost Analysis Benefits Blended Learning 236

Infopro Learning

MARCH 20, 2018

For instance, the customer service associate must interact with the customer in order to identify the issue. Most branching scenarios include branches that veer off into different decision-making paths. Unrealistic dialogues force the employees to disconnect from the experience.

Authoring Tools 235

Authoring Tools Case Study Tips Create 235

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. HRCI Human Resource Associate Professional Certificate by HRCI Human Resource professionals have a significant impact on an organization’s success.

Customer Service 52

Customer Service Project Services Custom 52

Thinkdom

NOVEMBER 28, 2024

For example, retail associates receive targeted training on customer service protocols and inventory management, improving consistency and productivity across stores. Through personalized learning paths and real-time progress tracking, the system ensures employees meet compliance standards efficiently.

Compliance Training 52

Compliance Training Association Learning Management System Diversity Training Blended Learning 52

Infopro Learning

JANUARY 25, 2017

For example, customer service associates can access active listening and communication simulations to improve those skill sets. For instance, one section covers customer service tasks while another concentrates on compliance related issues. One of the most notable advantages of online training is personalization.

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

Infopro Learning

MARCH 24, 2023

Skills gap: The retail industry requires a diverse set of skills, including customer service, sales, inventory management, and technology expertise. Compensation and benefits: Retail jobs are often associated with low pay and limited benefits, making it difficult for retailers to attract and retain top talent.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Web Courseworks

MARCH 22, 2017

We associate failure with picking the wrong answer on a multiple choice test, which causes us to get a bad test grade, which causes us to get a bad class grade, which causes us to…you get the point. We can let learners be rude customer service agents or incompetent internists to let them see what happens. That’s right.

Simulations 164

Simulations Instructional Design Virtual World Games 164

Gyrus

DECEMBER 21, 2017

." “It’s a an honor to be recognized again by Talented Learning in providing market driven solutions for our customers,” said Viren Kapadia, President and CEO of Gyrus Systems. “We are always focusing on customer needs, product innovation and services." Who is certified?

Compliance Training 113

Compliance Training Association Learning Management System LMS Compliance 113

STRIVR

JUNE 28, 2021

While this type of scenario might seem extreme, it’s entirely within the realm of what retail associates experience on the job all the time. That’s why, for customer-facing roles at Walmart and other retail operations , training on empathy is so necessary. Essentially, mistakes are “free.”

Diversity Training 105

Diversity Training Association Train Training 105

Roundtable Learning

FEBRUARY 20, 2020

This is why it’s important to give your associates an engaging, immersive work experience from the beginning to get them on the floor faster and hopefully with your company long-term. Customer Service Training. From navigating difficult conversations to service with a smile, retail employees have a lot to take note of.

Augmented Reality 101

Augmented Reality Training Train Customer Service 101

Xyleme

DECEMBER 2, 2024

To ensure a consistent, high-quality experience at all of its locations, Whataburger delivers a range of courses to employees—from food preparation and customer service to restaurant management and operations. That commitment has led to fans who frequent Whataburger’s 1,050-plus restaurants across 16 states.

Xyleme 52

Xyleme Content Help Association Learning Management System 52

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. To learn more about ReadSpeaker’s TTS services, check out their products or FAQ. Siri points out your next turn in an unfamiliar town. Many people, for many different reasons.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Learning Pool

SEPTEMBER 14, 2020

It’s continued to evolve as technology, digitization and SaaS (Sales as a Service) have been developed over the years. But what are the real advantages of having a cloud-based service? This isn’t an exhaustive list but let’s explore how cloud-based services can help improve some of these challenges. Why is it important?

Services 80

Services Benefits Metrics Agile 80

Brilliant Teams

FEBRUARY 26, 2025

Custom eLearning allows businesses to design courses that cater to individual learning preferences , making training more effective and engaging. Cost-Effective and Scalable Companies can update content as needed without incurring recurring costs associated with instructor-led training. Our Custom eLearning Services 1.

Compliance Training 52

Compliance Training Diversity Training Custom eLearning Development Corporate eLearning 52