Learning Visions

FEBRUARY 1, 2013

I'm at the ASTD Tech Knowledge 2013 Conference in San Jose, California. More on extrinsic rewards on Julie's blog. Instead of a photoshop on working with layers, why not "how to create swanky blog headers?". First module could be a slow lunch shift and you're dealing with an employee who is late and a customer complaint.

Cognitive 237

Cognitive Games Create Design 237

The Performance Improvement Blog

JANUARY 26, 2012

ASTD reports an increase in spending on L&D in 2010 (latest year for which data is available); they estimate companies spent about $171.5 In a previous blog post, I wrote that most training programs significantly impact only 10% to 20% of their participants. in 2011 – the largest gain in three years.

Simulations 157

Simulations Training Train ASTD 157

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Ed App

OCTOBER 19, 2020

There is a built in web service that evaluates accessibility of authored content in conjunction with the American Society for Training and Development (ASTD). Existing courses are available on a wide variety of topics ranging from cybersecurity to sustainable eating and can be used in their original format or edited for customization.

Blended Learning 52

Blended Learning Blended Solution Free 52

Ed App

OCTOBER 7, 2020

No course customization is available with the free version, so users wanting more will have to shell out some big $$$$. Existing courses are available on a wide variety of topics ranging from cybersecurity to sustainable eating and can be used in their original format or edited for customization. EdApp’s learning ecosystem.

Authoring Tools 52

Authoring Tools Software Free Virtual Classroom 52

The Learning Circuits

FEBRUARY 4, 2006

Incoming ASTD president Kevin Oakes thanked the Rocky Mountain Chapter, advisory boards, hard-working staff, platinum sponsors, silver sponsors, planning committees, and others. If I'm not mistaken, Kevin is the first educational technolgy specialist to lead ASTD. Excerpted from Internet Time Blog. Leave a comment.

TechKnowledge 40

TechKnowledge ASTD Report Masie 40

Mindflash

JUNE 16, 2011

For example, improving the quality of a customer service response may generate a plan to shadow an exceptional employee for a specific period. > More about employee training and retention on the Mindflash blog. > Use the events of the day to improve skills, discuss opportunities and to learn to be responsive.

Classroom 93

Classroom Environment ASTD Coaching 93

Tony Karrer

DECEMBER 14, 2010

Over the past few years, I spend part of December going back through my blog to recap a bit of what some of the key things I’ve learned over the course of the year. Learning Coach Model Very Powerful In 2010, I had a great experience where Dr. Joel Harband wrote a series of articles for my blog on Text-to-Speech in eLearning.

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Rapid eLearning

MAY 15, 2012

iPad-based performance support like this demo to assist customer service agents (view on the iPad). A car dealership creates simple tutorials on car maintenance and makes them available to their customers. This helps educate the customer on what happens when the car’s being repaired. July 25: Portland, OR (ASTD).

Rapid eLearning 86

Rapid eLearning Course ASTD Articulate 86

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? I was not paid or offered any favors to write this review, I just think it’s a cool service. Is this the kind of service you’ve been looking for? Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It. But usually not.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100

Mindflash

JULY 7, 2011

Key to Zappos’ success is its commitment to providing consistently extraordinary service (even if it only sells shoes and fashions). Its commitment is to its customers and to the service “experience” – and to provide this requires a culture and employees that believe service excellence is the only standard.

Companies 83

Companies ASTD Culture Association 83

Mindflash

MAY 23, 2012

In a series of blog posts, I plan to provide further detail on each of the five critical skills that co-author Mitchell Levy and I believe learning professionals can put to use right away. In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me.

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

Mindflash

MAY 19, 2011

Here are three ways managers can improve the quality of the on-the-spot decisions employees make in our intellectual and service workplace: 1. Develop an employee-customized learning plan based on the assessment. > More about employee training and retention on the Mindflash blog. > He is the author of “Fire Up!

Teach 89

Teach ASTD Association Assessment 89

Mindflash

MAY 4, 2011

The migration away from our industrial (make-things) age to our current intellectual (provide-service) age has changed everything about employee performance. Today, employees are face-to-face and phone-to-phone with customers – they are no longer hidden behind machines or out of view. He is the author of “Fire Up!

ASTD 83

ASTD Association Twitter Job 83

Tony Karrer

AUGUST 25, 2010

Data Driven - eLearning Technology , December 10, 2008 Will the retail sales training change behavior in ways that improve customer satisfaction? Tom Kuhler and his “Rapid e-learning&# blog once again bats 1000 by sharing tips for creating e-learning scenarios. What’s an instructional designer doing attending sales training?

Blended Learning 173

Blended Learning Sales Case Study Diversity Training 173

Mindflash

OCTOBER 15, 2010

News flash: The organizations that training professionals serve are moving faster than ever to respond to customer needs. The American Society for Training and Development (ASTD) has recently updated its competency model to include the use of social media. Big shock, right? – General Eric Shinseki, former U.S. Hint: you can.

Skills 111

Skills Wiki Social Media ASTD 111

Mindflash

AUGUST 16, 2011

This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. Customers want what they want and how they want it so following a script, or a set of routine steps for a customer, just disappoints a customer and kills your brand.

Brain 67

Brain Metrics ASTD Coaching 67

Clark Quinn

JUNE 4, 2008

If we accept the increasing rate of change and growing speed of execution, innovation in products and services will be critical to maintain competitive advantage. Also, as Sawyer tells us (as I blogged before ), innovation is not generally individual, but builds upon others. So, what do we know about innovation?

Innovation 100

Innovation Conversation ASTD eLearning Strategy 100

Mindflash

JUNE 23, 2011

The first of the two programs each month is a performance skill (customer service, communication, time management, etc.); the second of the two programs is a specific workplace skill (product or service education, using a tool/equipment/resource, etc.). > More about employee training and retention on the Mindflash blog. >

Expert 68

Expert Organization ASTD Teach 68

Mindflash

AUGUST 31, 2011

In today’s intellectual/service workplace, all successes happen through building quality employee and customer relationships. There is little room for ego, hubris or attitude at any level – it interrupts relationship building (and both employees and customers become loyal by building strong emotional connections).

ASTD 72

ASTD Attitudes Lesson Association 72

Mindflash

OCTOBER 21, 2011

Today’s workplace in an intellectual or service workplace – much of manufacturing has moved offshore. Most employees are now face-to-face with customers, not hiding behind machines or out of view. This means employees must be good at what they do and interested in doing it to impress customers and inspire their loyalty.

Lesson 78

Lesson Diversity Training Blended Learning Develop 78

Learning Visions

AUGUST 8, 2007

Wednesday, August 08, 2007 Welcome to Tom Kuhlman Welcome to Tom Kuhlmann from Articulate, who adds The Rapid e-Learning Blog into the mix. Up until recently, Tom was guest blogging for the Articulate Customer Support Blog (Gabe Anderson), but now hes gone solo. A useful service indeed. 4:31 AM Cammy Bean said.

Rapid eLearning 100

Rapid eLearning Second Life Moodle eLearning Guild 100

Rapid eLearning

NOVEMBER 22, 2011

While the travel gets old, I really enjoy getting to connect with so many of the blog readers. It was one of the best customer service experiences that I‘ve had in recent years. It’s a great way to connect with blog readers and answer questions. December 8 : Charlotte, NC (ASTD)— Rapid E-Learning Design.

Lesson 79

Lesson Rapid eLearning ASTD Articulate 79

Jay Cross

FEBRUARY 27, 2012

You don’t hear about tools like these at ASTD meetings and traditional training gatherings. We modeled a stranded passenger dealing with an airline’s telephone customer support, both real and how it might be. For (customer) who (motivation) we deliver (service) with (detail) that (benefits). Mindmapping.

Cognitive 68

Cognitive Toys Coaching Diversity Training 68

Mindflash

AUGUST 2, 2011

These programs split their time with a focus on general daily performance skills (time management, using financial statements, customer service, etc.) Coaching generally addresses a performance shortfall and works to customize a support plan so that learning is both effective and efficient. All employees participate.

Performance Support 70

Performance Support Performance Program Business 70

Mindflash

NOVEMBER 30, 2011

Effectiveness improvements include knowing what customers expect from the business and constantly developing ways to deliver flawless service – every time – no exceptions. Each pay adjustment (again, if any) should be customized around the particular employee’s ability to add value and make a difference.

Teach 68

Teach Strategy Develop ASTD 68

Learning Visions

JUNE 27, 2007

This continuing technological development means that e-learning developers can no longer rely on being more technologically sophisticated than rapid e-learning and need to utilise their other natural competitive advantages to sell their services. E-Learning development houses need to be able to demonstrate a clear value in their services.

Rapid eLearning 100

Rapid eLearning Instructional Design Atlantic Link Case Study 100

Rapid eLearning

MARCH 29, 2011

Like always, it was great getting to meet so many blog readers. It’s a subject asked about frequently through the blog. Many were created by community members and blog readers. But those that understand their customers and then strive to meet their needs prove to be successful. Who are your customers?

Rapid eLearning 80

Rapid eLearning Authoring Tools Portfolio ASTD 80

Trivantis

APRIL 19, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Currently, Jeremy is also an ASTD Certified Professional in Learning Performance (CPLP). Back to Blog Home. Be the First to Know with the Lectora Blog. Lectora eLearning Blog. ReviewLink.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Learning Visions

FEBRUARY 6, 2009

Using a blog to self-report application of something new. If program is about improving customer service -- then ask customers. Reflecting on #ASTD10 Recommended: "In Defense of the LMS" Chicago Bound: Kineo at ASTD ICE #astd10 One Year on at Kineo #yam Now that’s an Enterprise Moodle! -- Kineo Moodle f.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Kapp Notes

FEBRUARY 19, 2007

Brent Schlenker in his response to the ASTD Big Question asks , Well, I think the biggest question is STILL, "Why US?". Over at ASTD's Learning Blog, Clark Aldrich asks Is it possible to have a universal argument, Simulations work better than traditional formal learning programs?

Instructional Design 100

Instructional Design Instructional Instruction Design 100

Learning Visions

AUGUST 24, 2007

The group that is active includes people from different backgrounds, including teachers, librarians, a museum guy, and people who work in or have retired various businesses, including customer service, hospitality, and tech related things. Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It.

Second Life 100

Second Life Community Moodle eLearning Guild 100

Kapp Notes

FEBRUARY 9, 2007

To answer the question at ASTD's Learning Circuits Blog , I am going to try to stick to Tony's initial thought of specific questions and dive very deep into the technique I use when consulting for a needs assessment or evaluation. What is the result on the customers or downstream employees? Do you have the right people in place?

ASTD 100

ASTD Problem Assessment Consulting 100

Mindflash

MAY 31, 2011

You will want to understand as much as possible about the business and the senior leaders so you know how your particular service (enterprise learning) can support the goals of the organization. You cannot keep up with the demand for your services with the resources you have, and you are not getting more resources. Connections.

Organization 76

Organization Case Study Training Train 76

Learning Visions

MAY 22, 2007

Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Games/Blogs/Wikis Lots of folks saying they have no plans to use these (about 50%) The forward-thinking folks are going to use these tools Get users in touch with SMEs and each other -- share info with each other.

Compliance Training 100

Compliance Training Blended Learning Adobe Wiki 100

Learning Visions

MAY 31, 2007

The focus here the last few months has been less on creating custom courses for clients and more on building Templates and Learning Portals (think LMS-lite). I craft the approach we would take for this particular project, for this particular customer. Product Vision: This is a key area where blogging has really helped me lately.

Job 113

Job IM IMS Cognitive 113

Mindflash

SEPTEMBER 26, 2011

Many companies regularly implement training for customer service, sales, and operations functions, but rarely do the same for marketing, finance, and engineering employees. I have seen DEMOFests at two conferences DEVLearn 2010 and at an ASTD Sacramento Chapter event. Everyone does. So what to do?

Management 74

Management Conference Training Train 74