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The Evolving Face of Embedded Performance Support

Learnnovators

business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

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THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

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Human Performance Improvement (HPI) Basics: The Rummler & Brache “Nine Variables” Model

Convergence Training

In a white paper titled The Three Levels of Performance , Rummler & Brache identify the following three performance levels: Organization. Let’s take a closer look at what Rummler & Brache say about each of these three levels in the white paper we just mentioned: Organization. Individual.

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The Customer Education Experts Directory

learnWorlds

Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent decrease in support costs. An effective customer training program can also expand your customer base, improve customer satisfaction, increase customer loyalty and reduce churn.

Expert 52
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SMBs and Social Learning Technologies

Janet Clarey

Goals pretty evenly spread among rapid e-learning (consumption and development), reduce costs, support informal learning, improve productivity. Benefits to SMBs: faster response, resilient, lower costs without sacrificing learning, increased productivity, supplements other training. ASTD Learning Circuits. Manrique, D. &

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Informal Learning – the other 80%

Jay Cross

Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows. The start-up stiffed me but the paper morphed into the Informal Learning book. Informal learning is effective because it is personal. IBM white paper by Rob Cross.