Remove ASTD Remove Create Remove Custom Remove Services

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

Niche Is the New Black: ASTD Conference Day 2

CLO Magazine

While I was in Orlando for ASTD’s 2011 International Conference and Expo I had the chance to have dinner with a couple of good friends I haven’t seen in a few years. The heart of their business idea – capturing a lucrative but ignored niche – got me thinking about a few meetings I had at ASTD. From the Editors ASTD LMSOne of the good things about tradeshow season is the chance to catch up with friends and colleagues in the industry.

ASTD 42

5 Reasons I’m Geeky about Learning Design!

Learning Rebels

2) The learning design process creates connectivity and builds collaboration with a team. The learning design process creates connectivity and builds collaboration with a team. The employees weren’t letting the customer down, it was the process.

Design 175

Investing in Training in Downturns and Upturns

The Performance Improvement Blog

ASTD reports an increase in spending on L&D in 2010 (latest year for which data is available); they estimate companies spent about $171.5 Focus on customer experience – All organizations should have the improvement of customer experience as one of their top strategic goals.

Train 179

Using Game Design To Create Accomplishment Based Learning, Julie Dirksen #astdtk13 @usablelearning

Learning Visions

I'm at the ASTD Tech Knowledge 2013 Conference in San Jose, California. We are creates of urgency. She mentions a good slide share that talks about how they created that game). Teaching remedial math in the context of creating a new coffee shop. Kineo. Normal. false.

Games 249

5 Questions to Ask Your Employees — and Customers

Mindflash

The unusual thing in today’s intellectual economy is the questions you need to ask customers are the same you must ask employees. Both the service event and the workplace now are “human-based” – these events are personal and emotional. Valued employees create valued customers.

#ASTDTK14 Review

eLearning 24-7

On the expo side, and I know ASTD Events are going to disagree with me (err, they already have via Linkedin), I wasn’t overly impressed on the number of vendors’ booths. There was one fellow there and every time I walked by or was chatting with vendors in their area (AT’s), he was just sitting on his stool awaiting customers. Not only do you create the video micro-courses (learning chunks), you can track performance and award achievement badges.

ADL 55

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Bigger screen, higher horsepower, gbs, APIs in HTML5 – greater multimedia experience for anyone and geolocation – huge, especially for people who do new hire training or want to create a real world scenario brought within the tablet HTML5 structure. More capabilities, more features, more services. Your potential customers are yelling it.

Free e-Learning books

eFront

His guidance is as applicable to classroom-based as it is to e-learning based training." — Patty Crowell, director, Global Education Services, LSI Logic 20 webtools applied to teaching by Ana Maria Menezes Theory and Practice of Online Learning - Athabasca University Awarded the Charles A.

Something is Going on Down there in the LMS Market

eLearning 24-7

One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. You can purchase any 3rd party course authoring tool product or use a free course authoring tool product to create your courses and upload them into the Topyx LMS, as long as it is SCORM compliant.

E-Learning Trade Shows + Product Reviews 4 #TK11

eLearning 24-7

However, with ASTD’s TechKnowledge 2011, starting next week, I’m going to hold off until after TK11, to write on virtual worlds. Demonstrations are crucial, whether it is a 30 minute one, with an audience or one on one, with a potential customer. It offers the ability to create courses in HTML5 or Flash. I was planning on writing about emerging technology and virtual worlds.

Numbers Don’t Lie: ROI of Corporate Training

LearnDash

Customer service. Even focusing on creating a training program in just one of these areas can have dramatic impact on the company. American Society for Training and Development (ASTD) and Saba.

ROI 236

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Bigger screen, higher horsepower, gbs, APIs in HTML5 – greater multimedia experience for anyone and geolocation – huge, especially for people who do new hire training or want to create a real world scenario brought within the tablet HTML5 structure. More capabilities, more features, more services. Your potential customers are yelling it.

Something is Going on Down there in the LMS Market

eLearning 24-7

One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. You can purchase any 3rd party course authoring tool product or use a free course authoring tool product to create your courses and upload them into the Topyx LMS, as long as it is SCORM compliant.

A Conversation with Reuben Tozman about Learning on Demand: Part One

Kapp Notes

I recently had a chance to catch up with Reuben Tozman and ask him a few questions about his new book published through ASTD. Reuben Tozman is the President and founder of the learning services company, edCetra Training. Not did they create the right test scores, but were they valuable?

The 12 Corporate Learning Content Areas… and Where Games Fit

Knowledge Guru

The 2013 ASTD State of the Industry report includes a wonderful table with the twelve most common content areas found in corporate training. The content areas are shown below: The type of game you might create will vary widely for each content area.

Games 242

Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

This is the question I will be answering in an ASTD-sponsored webcast on September 24, 2013 from 1:00 p.m. A hospital learns how to put the “wow” in customer service. They understand it and strive to create an environment that supports it.

Roles 222

Stats on Workplace Learning

Marcia Conner

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). ASTD estimates that U.S.

Seven 2017 Learning Trends: Novel or Norm?

Bottom-Line Performance

I went back and found a 1998 ATD (then ASTD) State of the Industry report. Coaching and mentoring , along with 360-degree feedback , have created an entire new industry and a plethora of assessment instruments.

Trends 328

Become a Strategic Partner Through Effective Training Evaluation #ASTD2014 @Jim_Kirkpatrick

Learning Visions

These are my live blogged notes from a concurrent session (W104) at the ASTD International Conference & Expo, this week in Washington, D.C. We need to start with the end in mind so we can create a path to get there. Value must be created before it can be demonstrated.

Sneak Peek: Knowledge Guru Question Creation Wizard for Gamification

Bottom-Line Performance

There would be questions, needs, and requirements from customers that we had never anticipated. We’ve now created several Knowledge Guru games and each one has been well received. Clients will be able to tweak and update their own content after the game has been created.

The (Big) Difference Between ‘I Have to Get to Work’ and ‘I Can’t Wait to Get to Work’

Mindflash

The migration away from our industrial (make-things) age to our current intellectual (provide-service) age has changed everything about employee performance. Today, employees are face-to-face and phone-to-phone with customers – they are no longer hidden behind machines or out of view.

ASTD 90

Are You Qualified to Build E-Learning Courses?

Rapid eLearning

In a recent post I made this comment about rapid elearning tools: Rapid elearning played a role in the evolution of elearning mostly because it took course creation out of the hands of a few programmers and placed it into the hands of anyone who wanted to create a course.

ASTD 107

Check Your Brain at the Door

Mindflash

In fact, if the more an organization can create repetitive non-thinking functions, the cheaper the job. This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers.

Brain 75

How Roche Diagnostics Used Training as a Business Strategy

Bottom-Line Performance

These are scenarios we encounter in our work that are included with a request for training development services: We need to update our safety regulations to make sure we’re in compliance. Zinn referenced a model and terminology that ASTD actually introduced way back in 1998.

Why Every Great Workplace Needs a ‘Classroom’ Environment

Mindflash

For example, improving the quality of a customer service response may generate a plan to shadow an exceptional employee for a specific period. Jay is a member of SHRM, ASTD, the National Speakers Association and the Florida Speakers Association, and you can follow him on Twitter.

Diverse Workforce – How to Meet Learning Needs?

Origin Learning

Emphasis on service excellence highlighting the need for consistent, ongoing, and high quality L&D. Creating a best practices community to enable effective knowledge-sharing on continuous improvement of customer experience.

How In-House Training Saves Money, Increases Productivity, and Boosts Morale

Mindflash

We found that customer service skills, product understanding, and mastery of the company’s computer systems were the most conspicuous skill shortages. First we went to a few of the best front-line customer service employees we had — people with a loyal customer following.

Got a List of Company Values? Be Like Zappos — Make Them ‘Committable’

Mindflash

The conference creates the opportunity for those of us who work to transform our human capital into financial capital to connect with other professionals, share our stories, attend classes and hear from high profile experts. Create Fun and A Little Weirdness.

Your Organization Is Filled With Experts — Let Them Run Training Sessions

Mindflash

The first of the two programs each month is a performance skill (customer service, communication, time management, etc.); the second of the two programs is a specific workplace skill (product or service education, using a tool/equipment/resource, etc.).

How to Teach Employees to Make Smarter Decisions

Mindflash

Great organizations realize the value of constantly expanding what their employees know and creating a culture that prepares and holds employees accountable for learning and using what they learn to think on their feet. Develop an employee-customized learning plan based on the assessment.

Teach 95

5 Applications for Analogies in eLearning

eLearning Brothers

One day, after listening to a local ASTD session from Dennis R. In many cases, analogies can be used to create a linkage between an intangible concept and a concrete visual. Then, when the customer speaks, he can see what message is being received on the Emotional station, for instance.

Three Reasons Training Is Now a Profit Driver

Mindflash

Companies’ bottom lines are negatively impacted by employees who don’t have the increasingly complex skills needed to consistently perform their work and positively influence customer loyalty. The word on the street is that we’re in a skills shortage.

Clarity needed around Web 3.0

Clark Quinn

I like ASTD; they offer a valuable service to the industry in education, including reports, webinars, very good conferences (despite occasional hiccups, *cough* learning styles *cough*) that I happily speak at and even have served on a program committee for. and it is very much about using smart internet services to do, essentially system-generated content (as opposed to 1.0

Web 150

Are Your E-Learning Courses Going to Land You in Jail?

Rapid eLearning

What Does the Microsoft Services Agreement Say? To answer the Microsoft question, the best place to go is their services agreement. To me the services agreement is pretty clear. And because they’re so common and familiar, the projects may have come off less custom or personal.