Mindflash

JUNE 7, 2011

The unusual thing in today’s intellectual economy is the questions you need to ask customers are the same you must ask employees. Both the service event and the workplace now are “human-based” – these events are personal and emotional. Customers and employees are the eyes and ears of all great companies.

Custom 66

Custom Social Networks ASTD Social Network 66

CLO Magazine

MAY 26, 2011

The heart of their business idea – capturing a lucrative but ignored niche – got me thinking about a few meetings I had at ASTD. They’re getting ready to expand into other underserved niches real soon. SuccessFactors added LMS provider Plateau to its growing suite of integrated talent management products.

ASTD 48

ASTD Conference Brandon Hall GeoLearning 48

Marcia Conner

SEPTEMBER 30, 2013

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). training expenditures—including payroll and spending on external products and services—fell 6.5

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

Clark Quinn

FEBRUARY 25, 2011

I like ASTD; they offer a valuable service to the industry in education, including reports, webinars, very good conferences (despite occasional hiccups, *cough* learning styles *cough*) that I happily speak at and even have served on a program committee for. Their definition: Web 3.0 producer-generated content and 2.0

Web 172

Web ASTD Augmented Reality Virtual World 172

Learning Visions

MAY 7, 2014

These are my live blogged notes from a concurrent session (W104) at the ASTD International Conference & Expo, this week in Washington, D.C. We need to start with the end in mind so we can create a path to get there. Your customer says "we need better leadership training because we need stronger leaders".so It''s our GPS.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

eLearning 24-7

MARCH 6, 2023

” Those two statements are from the co-founders of OpenAI, who have created the hottest generative AI tool: ChatGPT. Midjourney, another generative AI tool (also free), where an individual created a comic book, using the tool (which changes text to images/art/graphics), and now has come afoul with the U.S. Copyright office.

Digital 84

Digital Learning Technologies Technology vendor 84

Ed App

OCTOBER 7, 2020

This cloud-based LMS provides a space for creating a variety of online courses. No course customization is available with the free version, so users wanting more will have to shell out some big $$$$. There are a variety of deployment options including managed hosting, self-hosting, or software-as-a-service. CourseSites.

Authoring Tools 52

Authoring Tools Software Free Virtual Classroom 52

The Performance Improvement Blog

SEPTEMBER 17, 2013

This is the question I will be answering in an ASTD-sponsored webcast on September 24, 2013 from 1:00 p.m. A hospital learns how to put the “wow” in customer service. They understand it and strive to create an environment that supports it. Alliance: Create a learning alliance between learner and manager.

Roles 207

Roles Performance Support Performance Management 207

Ed App

OCTOBER 19, 2020

There is a built in web service that evaluates accessibility of authored content in conjunction with the American Society for Training and Development (ASTD). Existing courses are available on a wide variety of topics ranging from cybersecurity to sustainable eating and can be used in their original format or edited for customization.

Blended Learning 52

Blended Learning Blended Solution Free 52

The Performance Improvement Blog

JANUARY 26, 2012

ASTD reports an increase in spending on L&D in 2010 (latest year for which data is available); they estimate companies spent about $171.5 Focus on customer experience – All organizations should have the improvement of customer experience as one of their top strategic goals. in 2011 – the largest gain in three years.

Simulations 157

Simulations Training Train ASTD 157

Rapid eLearning

MAY 15, 2012

In a recent post I made this comment about rapid elearning tools: Rapid elearning played a role in the evolution of elearning mostly because it took course creation out of the hands of a few programmers and placed it into the hands of anyone who wanted to create a course. And that only creates more opportunity for my course design.

Rapid eLearning 86

Rapid eLearning Course ASTD Articulate 86

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Mindflash

FEBRUARY 28, 2012

We found that customer service skills, product understanding, and mastery of the company’s computer systems were the most conspicuous skill shortages. First we went to a few of the best front-line customer service employees we had — people with a loyal customer following. And they did. Start small.

Productivity 92

Productivity Product Customer Service Training 92

Rapid eLearning

NOVEMBER 27, 2012

What Does the Microsoft Services Agreement Say? To answer the Microsoft question, the best place to go is their services agreement. To me the services agreement is pretty clear. And because they’re so common and familiar, the projects may have come off less custom or personal. They didn’t look custom.

Microsoft 91

Microsoft ISPI Course License 91

Mindflash

JUNE 16, 2011

For example, improving the quality of a customer service response may generate a plan to shadow an exceptional employee for a specific period. Use this time to take the real-world events experienced to not only review what was learned, but how these events can create opportunities for increased performance, learning and impact.

Classroom 93

Classroom Environment ASTD Coaching 93

Learning Visions

JANUARY 30, 2013

I'm at the ASTD Tech Knowledge 2013 Conference kicking off today January 29, 2013 in San Jose, California. But we’re pressed to produce a product that changes behavior and creates organizational impact – and do it on time and budget. Less is necessary when you keep putting product in front of the customer.). And it worked.

ADDIE 171

ADDIE Instructional Design Agile Budget 171

Mindflash

JULY 7, 2011

The conference creates the opportunity for those of us who work to transform our human capital into financial capital to connect with other professionals, share our stories, attend classes and hear from high profile experts. Here are Zappos’ 10 “Committable” Core Values: Deliver WOW Through Service. Create Fun and A Little Weirdness.

Companies 83

Companies ASTD Culture Association 83

Mindflash

MAY 4, 2011

The migration away from our industrial (make-things) age to our current intellectual (provide-service) age has changed everything about employee performance. Today, employees are face-to-face and phone-to-phone with customers – they are no longer hidden behind machines or out of view. He is the author of “Fire Up!

ASTD 83

ASTD Association Twitter Job 83

Mindflash

MAY 19, 2011

Great organizations realize the value of constantly expanding what their employees know and creating a culture that prepares and holds employees accountable for learning and using what they learn to think on their feet. Develop an employee-customized learning plan based on the assessment. Remember, what gets rewarded gets repeated.

Teach 89

Teach ASTD Association Assessment 89

eLearning 24-7

MAY 13, 2014

Custom development shops in attendance. I should note this was the same issue at ASTD in Dallas, where your only options were “difficult to find coffee cart”, “bring your own” or “Starbucks” Guess what? Considering that plenty of smaller shows give free coffee, how hard is it for ASTD to do the same?

Authoring Tools 69

Authoring Tools Conference ASTD Blended Learning 69

eLearning Brothers

JANUARY 2, 2014

One day, after listening to a local ASTD session from Dennis R. In many cases, analogies can be used to create a linkage between an intangible concept and a concrete visual. Then, when the customer speaks, he can see what message is being received on the Emotional station, for instance. Emotional, Factual, Visual).

Case Study 170

Case Study eLearning Comparison Reputation 170

bozarthzone

MARCH 2, 2012

I have an article in the new issue of ASTD's T+D, "From Traditional Instruction to Instructional Design 2.0". It's excerpted here if you'd like to take look. Some highlights: Social learning is learning with and from others by moving within one’s culture, workplace, and world.

Wiki 70

Wiki ASTD Customer Service Leadership 70

Mindflash

JUNE 6, 2012

Consider research conducted by ASTD that suggests it takes about 45 hours of development time to create one hour of classroom training (and it’s even longer for e-learning initiatives). That means it take over 11 months to create a new one-week training program for new hires. Let Learners Create Their Own Learning.

Instructional Design 105

Instructional Design Instructional Instruction Design 105

Mindflash

AUGUST 16, 2011

In fact, if the more an organization can create repetitive non-thinking functions, the cheaper the job. This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. This worked well in the industrial (make things) age.

Brain 67

Brain Metrics ASTD Coaching 67

Mindflash

JUNE 12, 2012

Companies’ bottom lines are negatively impacted by employees who don’t have the increasingly complex skills needed to consistently perform their work and positively influence customer loyalty. Create high-impact “skill assessments” to help HR better qualify job candidates during their interview process.

Mentoring 85

Mentoring Training Train Creative Commons 85

Mindflash

MAY 23, 2012

In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me. ” It has since occurred to me that the director of customer service was not telling me what kind of training she needed for her team, or even that she needed training at all. .”

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

Tony Karrer

AUGUST 25, 2010

I’ve had quite a bit of experience with this and actually one of my very first projects was creating a pretty incredible eLearning solutions for Lexus sales people. Data Driven - eLearning Technology , December 10, 2008 Will the retail sales training change behavior in ways that improve customer satisfaction? Specifically, the web.

Blended Learning 173

Blended Learning Sales Case Study Diversity Training 173

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? eLearning Art provides royalty free stock photos, images, and other assets to help you create some cool stuff in your own authoring tools. I was not paid or offered any favors to write this review, I just think it’s a cool service. Creating Social Presence in Online Classroom (ID.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100

OpenSesame

FEBRUARY 14, 2012

Where can they differentiate their services? If you’re creating elearning content, think globally about all the different ways people learn, discuss, share and practice new skills. Organizations need content targeted and improving between employees, among teams and with customers and partners. What courses are in demand?

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Diversity Training 52

Mindflash

JUNE 23, 2011

The first of the two programs each month is a performance skill (customer service, communication, time management, etc.); the second of the two programs is a specific workplace skill (product or service education, using a tool/equipment/resource, etc.). This creates an organization that thinks its way through the day. >

Expert 68

Expert Organization ASTD Teach 68

eLearning 24-7

JANUARY 26, 2014

On the expo side, and I know ASTD Events are going to disagree with me (err, they already have via Linkedin), I wasn’t overly impressed on the number of vendors’ booths. Not only do you create the video micro-courses (learning chunks), you can track performance and award achievement badges. But overall, feedback was a plus.

ADL 66

ADL ASTD vendor Social Networks 66

Mindflash

APRIL 18, 2012

Last week I participated in an all-employee meeting during which I shared our philosophy about creating a culture of continuous learning. They’re about learning how to use pivot tables or how to create charts or how to do vlookups. How are you creating a culture of continuous learning on your organization?

Tutorial 107

Tutorial Leadership Microsoft ASTD 107

Rapid eLearning

NOVEMBER 22, 2011

It was one of the best customer service experiences that I‘ve had in recent years. Engage learners by letting them create content. In a recent activity, they had all of the restaurant greeters videotape their best customer greeting and then upload the videos to their internal video site. Tidbits: What’s left for 2011.

Lesson 79

Lesson Rapid eLearning ASTD Articulate 79

Mindflash

OCTOBER 21, 2011

Today’s workplace in an intellectual or service workplace – much of manufacturing has moved offshore. Most employees are now face-to-face with customers, not hiding behind machines or out of view. This means employees must be good at what they do and interested in doing it to impress customers and inspire their loyalty.

Lesson 78

Lesson Diversity Training Blended Learning Develop 78

Jay Cross

FEBRUARY 27, 2012

You don’t hear about tools like these at ASTD meetings and traditional training gatherings. We modeled a stranded passenger dealing with an airline’s telephone customer support, both real and how it might be. Co-create it. For (customer) who (motivation) we deliver (service) with (detail) that (benefits).

Cognitive 68

Cognitive Toys Coaching Diversity Training 68

Clark Quinn

JUNE 4, 2008

If we accept the increasing rate of change and growing speed of execution, innovation in products and services will be critical to maintain competitive advantage. Starting internally is a first step, but also consider opening it up to customers, partners, and more. So, what do we know about innovation? Naturally, I'm curious ( :).

Innovation 100

Innovation Conversation ASTD eLearning Strategy 100

Mindflash

NOVEMBER 30, 2011

This is because most employees have not been shown the connection between pay increase and value created in the workplace. Effectiveness improvements include knowing what customers expect from the business and constantly developing ways to deliver flawless service – every time – no exceptions. These behaviors create value.

Teach 68

Teach Strategy Develop ASTD 68