Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Here I present four ways that a retailer and their vendors used mobile to help retail sales associates increase sales and engender customer loyalty on the day after the Oscars. There were customer benefits as well. Mobile can do so much more.

Performance Support 183

Performance Support Support Performance Association 183

Learning Visions

JANUARY 23, 2014

These are my live blogged notes from the Thursday morning keynote at ASTD Tech Knowledge in Las Vegas. Created a custom learning environment for lululemon. Tell the story of the brand, be proactive with customer service, and connect with people. AmyJoMartin NY Times Best Selling Author & Founder of ?@DigitalRoyalty.

Metrics 160

Metrics Social Media Convert Liability 160

CLO Magazine

MAY 26, 2011

The heart of their business idea – capturing a lucrative but ignored niche – got me thinking about a few meetings I had at ASTD. They’re getting ready to expand into other underserved niches real soon.

ASTD 48

ASTD Conference Brandon Hall GeoLearning 48

LearnDash

DECEMBER 23, 2013

Either the CPLP (offered by ASTD) or the CPT (offered by ISPI). Specialization allows you to command a higher price-point for your services. I would take the services of a specialist over a generalist any day. Both programs are well vetted and are offered by arguably the most recognized organizations in the elearning space.

eLearning Consultant 164

eLearning Consultant eLearning Strategy ISPI eLearning 164

Upside Learning

APRIL 13, 2011

Of all our products and services it was Upside2Go that interested most visitors. It is no wonder it was declared the best debut by analysts Craig Weiss at the ASTD show in Feb 2011. Custom eLearning. Check out our Custom eLearning Showcase. Check out our Custom eLearning Showcase. Upside2Go – The Star of the Show.

Brandon Hall 172

Brandon Hall Custom eLearning Development ASTD Moodle 172

Marcia Conner

SEPTEMBER 30, 2013

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). training expenditures—including payroll and spending on external products and services—fell 6.5

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

Clark Quinn

FEBRUARY 25, 2011

I like ASTD; they offer a valuable service to the industry in education, including reports, webinars, very good conferences (despite occasional hiccups, *cough* learning styles *cough*) that I happily speak at and even have served on a program committee for. Their definition: Web 3.0 producer-generated content and 2.0

Web 172

Web ASTD Augmented Reality Virtual World 172

eLearning 24-7

APRIL 28, 2014

A couple of notes before I present my guide to ASTD exhibitors. I will be using Twitter throughout the day ( @diegoinstudio ), with live tweets using the ASTD hashtag #ASTD2014. To save time, I have them linked directly to where they are with the ASTD online guide. Consulting services and alike. ILT focused solution.

vendor 68

vendor Guide ASTD Association Learning Management System 68

Learning Visions

MAY 7, 2014

These are my live blogged notes from a concurrent session (W104) at the ASTD International Conference & Expo, this week in Washington, D.C. Your customer says "we need better leadership training because we need stronger leaders".so SOAR -- "Service Over and Above the Rest" - coach to perform -- This was a change management program.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

The Performance Improvement Blog

JANUARY 26, 2012

ASTD reports an increase in spending on L&D in 2010 (latest year for which data is available); they estimate companies spent about $171.5 Focus on customer experience – All organizations should have the improvement of customer experience as one of their top strategic goals. in 2011 – the largest gain in three years.

Simulations 157

Simulations Training Train ASTD 157

Ed App

OCTOBER 7, 2020

No course customization is available with the free version, so users wanting more will have to shell out some big $$$$. Existing courses are available on a wide variety of topics ranging from cybersecurity to sustainable eating and can be used in their original format or edited for customization. EdApp’s learning ecosystem.

Authoring Tools 52

Authoring Tools Software Free Virtual Classroom 52

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Performance Learning Productivity

NOVEMBER 24, 2014

For further evidence as to the fact that training activity does not necessarily lead to learning (changed behaviour) we need look no further than the financial services industry. Did global financial services companies carry out regulatory and compliance training prior to 2008? Of course they did – bucketsful of it.

Metrics 186

Metrics Personal Personalization Diversity Training 186

Learning Visions

FEBRUARY 1, 2013

I'm at the ASTD Tech Knowledge 2013 Conference in San Jose, California. First module could be a slow lunch shift and you're dealing with an employee who is late and a customer complaint. Then move out a week, a month, a year.have customer service as a topic spread throughout all the scenarios.

Cognitive 237

Cognitive Games Create Design 237

eLearning 24-7

MARCH 6, 2023

” If I was a vendor, like Workato, that connects APIs, and right now has a growing customer base with learning system vendors, I’d be paying attention to GAI offerings that just by developing code, could do the same thing (at a cheaper price point, let alone free). .” Can we do it today?

Digital 84

Digital Learning Technologies Technology vendor 84

Ed App

OCTOBER 19, 2020

There is a built in web service that evaluates accessibility of authored content in conjunction with the American Society for Training and Development (ASTD). Existing courses are available on a wide variety of topics ranging from cybersecurity to sustainable eating and can be used in their original format or edited for customization.

Blended Learning 52

Blended Learning Blended Solution Free 52

Rapid eLearning

NOVEMBER 27, 2012

What Does the Microsoft Services Agreement Say? To answer the Microsoft question, the best place to go is their services agreement. To me the services agreement is pretty clear. And because they’re so common and familiar, the projects may have come off less custom or personal. They didn’t look custom.

Microsoft 91

Microsoft ISPI Course License 91

The Performance Improvement Blog

SEPTEMBER 17, 2013

This is the question I will be answering in an ASTD-sponsored webcast on September 24, 2013 from 1:00 p.m. A hospital learns how to put the “wow” in customer service. What should be a manager’s role in employee learning? to 2:00 p.m. Eastern Time. . Learning breeds learning and success breeds success.

Roles 207

Roles Performance Support Performance Management 207

The Learning Circuits

FEBRUARY 4, 2006

Incoming ASTD president Kevin Oakes thanked the Rocky Mountain Chapter, advisory boards, hard-working staff, platinum sponsors, silver sponsors, planning committees, and others. If I'm not mistaken, Kevin is the first educational technolgy specialist to lead ASTD. Elliott Masie took the stage to encourage us to adopt Extreme Learning.

TechKnowledge 40

TechKnowledge ASTD Report Masie 40

Mindflash

APRIL 25, 2012

Studies show it improves productivity, quality, employee satisfaction, and customer service. Each manager had an amount they could spend to fix customer problems without getting prior approval. Here were some of their reactions: “The policies say that customer service representatives get a lower dollar amount for a reason.”. “If

Customer Service 88

Customer Service ASTD Policies Trust 88

eLearning 24-7

MAY 13, 2014

Custom development shops in attendance. I should note this was the same issue at ASTD in Dallas, where your only options were “difficult to find coffee cart”, “bring your own” or “Starbucks” Guess what? Considering that plenty of smaller shows give free coffee, how hard is it for ASTD to do the same?

Authoring Tools 69

Authoring Tools Conference ASTD Blended Learning 69

Rapid eLearning

MAY 15, 2012

iPad-based performance support like this demo to assist customer service agents (view on the iPad). A car dealership creates simple tutorials on car maintenance and makes them available to their customers. This helps educate the customer on what happens when the car’s being repaired. July 25: Portland, OR (ASTD).

Rapid eLearning 86

Rapid eLearning Course ASTD Articulate 86

Mindflash

FEBRUARY 28, 2012

We found that customer service skills, product understanding, and mastery of the company’s computer systems were the most conspicuous skill shortages. First we went to a few of the best front-line customer service employees we had — people with a loyal customer following. Build a learning plan for each employee.

Productivity 92

Productivity Product Customer Service Training 92

Mindflash

APRIL 25, 2012

Studies show it improves productivity, quality, employee satisfaction, and customer service. Each manager had an amount they could spend to fix customer problems without getting prior approval. Here were some of their reactions: “The policies say that customer service representatives get a lower dollar amount for a reason.”. “If

Customer Service 83

Customer Service ASTD Policies Trust 83

Mindflash

JUNE 16, 2011

For example, improving the quality of a customer service response may generate a plan to shadow an exceptional employee for a specific period. Jay is a member of SHRM, ASTD, the National Speakers Association and the Florida Speakers Association, and you can follow him on Twitter. He is the author of “Fire Up!

Classroom 93

Classroom Environment ASTD Coaching 93

Learning Visions

JANUARY 30, 2013

I'm at the ASTD Tech Knowledge 2013 Conference kicking off today January 29, 2013 in San Jose, California. ADDIE’s origins – by the armed services when they needed a cookbook to create a lot of instruction fast by people without a lot of instructional knowledge. Even with ADDIE there's a lot of strong customer education we have to do.

Instructional Design 171

Instructional Design ADDIE Agile Budget 171

Mindflash

JULY 7, 2011

Key to Zappos’ success is its commitment to providing consistently extraordinary service (even if it only sells shoes and fashions). Its commitment is to its customers and to the service “experience” – and to provide this requires a culture and employees that believe service excellence is the only standard.

Companies 83

Companies ASTD Culture Association 83

Mindflash

MAY 4, 2011

The migration away from our industrial (make-things) age to our current intellectual (provide-service) age has changed everything about employee performance. Today, employees are face-to-face and phone-to-phone with customers – they are no longer hidden behind machines or out of view. He is the author of “Fire Up!

ASTD 83

ASTD Association Twitter Job 83

Mindflash

MAY 19, 2011

Here are three ways managers can improve the quality of the on-the-spot decisions employees make in our intellectual and service workplace: 1. Develop an employee-customized learning plan based on the assessment. Assess employees’ capabilities in the skills critical to success in the job. Remember, what gets rewarded gets repeated.

Teach 89

Teach ASTD Association Assessment 89

bozarthzone

MARCH 2, 2012

I have an article in the new issue of ASTD's T+D, "From Traditional Instruction to Instructional Design 2.0". It's excerpted here if you'd like to take look. Some highlights: Social learning is learning with and from others by moving within one’s culture, workplace, and world.

Wiki 70

Wiki ASTD Customer Service Leadership 70

Mindflash

OCTOBER 15, 2010

News flash: The organizations that training professionals serve are moving faster than ever to respond to customer needs. The American Society for Training and Development (ASTD) has recently updated its competency model to include the use of social media. Big shock, right? – General Eric Shinseki, former U.S.

Skills 111

Skills Wiki Social Media ASTD 111

eLearning Brothers

JANUARY 2, 2014

One day, after listening to a local ASTD session from Dennis R. Then, when the customer speaks, he can see what message is being received on the Emotional station, for instance. Example: In a customer service course, we wanted to drive home the importance of each representative’s actions on the reputation of the store.

Case Study 170

Case Study eLearning Comparison Reputation 170

OpenSesame

FEBRUARY 14, 2012

Where can they differentiate their services? Technical, technical, technical – From information technology and systems administration to software engineering or mechanical engineering, corporations are seeking technically skilled individuals to support the growth of their products and services in the information economy.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Diversity Training 52

eLearning 24-7

JANUARY 26, 2014

On the expo side, and I know ASTD Events are going to disagree with me (err, they already have via Linkedin), I wasn’t overly impressed on the number of vendors’ booths. Tagged: ASTD , ASTDTK14 , e-learning vendors. 2014 ASTDTK14 e-learning e-learning trade show e-learning vendors ASTD' I can’t remember.next.

ADL 66

ADL ASTD vendor Social Networks 66

Mindflash

AUGUST 16, 2011

This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. Customers want what they want and how they want it so following a script, or a set of routine steps for a customer, just disappoints a customer and kills your brand.

Brain 67

Brain Metrics ASTD Coaching 67

Mindflash

MAY 23, 2012

In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me. ” It has since occurred to me that the director of customer service was not telling me what kind of training she needed for her team, or even that she needed training at all. .”

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? I was not paid or offered any favors to write this review, I just think it’s a cool service. Is this the kind of service you’ve been looking for? ASTD Keynote: “People Lie&# Richard Hilleman Electr. Maybe you have the time or the budget. But usually not.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100