Soren Kaplan, Leapfrogging to Learning Breakthroughs and Innovation, Opening Keynote at #LSCon
Learning Visions
MARCH 19, 2014
Not just product innovation. TechKnow Bar – you can walk right up to the IT desk and get help (like the Apple Genius Bar) Customers come in once a month so they can hear directly from them… Design for Delight: Deep customer empathy, go broader to go narrow, rapid experiments with customers. Test and learn as you go.
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