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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Pay attention: Maintain relaxed eye contact and don’t multi-task while you’re handling customer complaints. When a customer brings concerns to your attention, you owe it to them to provide your undivided attention. A courteous and respectful attitude will help regain the customer’s trust, and hopefully business. This is your chance to rebuild your reputation in the customer’s eyes. Handling customer complaints can be a drag. But there’s good news.