7 Proven Techniques for Keeping Your E-Learning Customers Happy - The Rapid eLearning Blog
Rapid eLearning
AUGUST 1, 2008
Earn the customer’s attention. Do the little extra things that tell the customers you’re paying attention and committed to their success. Do whatever it takes to draw the attention to an obvious error. Explain that although additional changes can be made, it may negatively impact the project timeline (and budget).
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