Creating Impactful Learning: Experiences in the BFSI
APRIL 3, 2013
The answer to this can be found with a little introspection – of what the learning needs to achieve, the available technologies, and the ways of garnering them to create impactful learning. We developed a game for a leading multi-national bank to train their sales staff on the ways of developing effective customer relations. ? The game had a series of activities to depict customers and their varied queries.