Remove Attention Remove Create Remove Custom Remove Services

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Using Decreasing Attention Spans to your Advantage

Origin Learning

We have been constantly bombarded with data-driven reports and survey-results that mark the sharp dip in learner attention-spans. These reports also highlight the reduced attention span among learners in the corporate world.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. It is no secret that a service-oriented business is only as good as their customer service.

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

To teach someone anything, you first got to get their attention. That’s often a tall order in these days when the average attention span of an adult can be less than 10 seconds. Can I have your attention? 11 tips to create engaging training.

Small Business Customer Service Training

Ed App

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs. From there, good habits are created, avoiding the potential of training becoming a dull affair. EdApp customer service training

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

With short attention spans of the new-age workforce, microlearning approach is becoming the new buzz. The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. e-Learning custom content custom elearning Microlearning

Custom 157

Making Customer Service Personal

PDG

If you want personalized customer experiences from your Contact Center, personalize your agent experiences. Contact center customers desire a personal connection, along with an effective and efficient experience. 1 Forrester Customer Service Index.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. It is no secret that a service-oriented business is only as good as their customer service.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. Anticipation creates surprise which then rewards the brain with dopamine. by Karin Rex, COTP.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. Anticipation creates surprise which then rewards the brain with dopamine. by Karin Rex, COTP.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. Anticipation creates surprise which then rewards the brain with dopamine. by Karin Rex, COTP.

My Customer Service Reps Are Better Than Yours

CLO Magazine

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. In the BPO space, employees work with customers all day long.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 151

Leverage your customer service superstars to train for success!

Litmos

They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Think about how many skills anyone who serves customers must possess. Better yet, include your superheroes in creating the learning paths.

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

Custom 112

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Our gamification services and elearning solutions can be customized to your unique business to address strategic challenges and enable learners to tackle them in that business scenario.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 141

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

Video 130

A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

Custom 117

7 Techniques to Capture Attention in eLearning

Integrated Learnings

Regardless of the extent of your background in instructional design, I think just about everyone can agree that capturing learners’ attention at the start of an eLearning course (and engaging interest throughout) is critical. In the spirit of sharing some basic ideas while keeping this simple, below are seven techniques designers can use to capture learners’ attention at the start of an eLearning course. --1-- By Shelley A. Gable.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

Trends 114

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. Creating a mobile LMS is more than just making a web-based enterprise LMS available on the mobile platform.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts.

Video 87

Why And How You Should Educate Customers On Your Products

TalentLMS

But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

Tell Me a Story: 6 Tips to Create an Effective eLearning Experience

eLearning Brothers

In this session we discussed six tips to create a strong story that catches your learners’ attention, produces an emotional connection, and helps to facilitate behavior change. Visit our Custom Solutions page or call or email our team to see what they can create for you.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

Creating Conscious Capital

CLO Magazine

The global ride-hailing service will now offer access to a fully funded college degree for Uber Pro drivers — and their families. Uber, Walmart, Starbucks and Ford have all garnered a lot of positive public attention for similar college funding initiatives.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts.

Video 52

Big Brained: Smart Ways to Look at eLearning Development

eLearning Brothers

Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. And the typical goal for creating a message or training program and sharing it with an internal audience is to influence their behavior in some way.

Brain 161

Creating Impactful Learning: Experiences in the BFSI

G-Cube

The Banking and Financial Services Industry (BFSI) has been a forerunner in adopting the newer ways of imparting training for its ever-increasing and ever-changing training needs. The game had a series of activities to depict customers and their varied queries.

Create 257