Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Using Decreasing Attention Spans to your Advantage

Origin Learning

We have been constantly bombarded with data-driven reports and survey-results that mark the sharp dip in learner attention-spans. These reports also highlight the reduced attention span among learners in the corporate world.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. by Karin Rex, COTP. Which of the following statements do you think are true?   A.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. by Karin Rex, COTP. Which of the following statements do you think are true?   A.

eLEARNING: The Struggle for Online Attention

The Logical Blog by IconLogic

64% of customers say they are more likely to buy a product online after watching a video.   Whiteboard videos have proven to be especially attention-getting as they allow a story to unfold in front of your eyes on a blank canvas. Scribing brings a message to life through visual metaphors, captivating the viewer and holding attention until the last scene plays out. by Karin Rex, COTP. Which of the following statements do you think are true?   A.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

To teach someone anything, you first got to get their attention. That’s often a tall order in these days when the average attention span of an adult can be less than 10 seconds. Can I have your attention? We live in the era of the short attention span.

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

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Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs

Appsembler

Training enables users to make better use of your software, but did you know it can also help improve your product? With a large network of thousands of employees, partners, and customers scattered across the globe, scaling their training was proving to be difficult.

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

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Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

7 Techniques to Capture Attention in eLearning

Integrated Learnings

Regardless of the extent of your background in instructional design, I think just about everyone can agree that capturing learners’ attention at the start of an eLearning course (and engaging interest throughout) is critical. In the spirit of sharing some basic ideas while keeping this simple, below are seven techniques designers can use to capture learners’ attention at the start of an eLearning course. --1-- By Shelley A. Gable.

eLearning: Voiceover Audio That Will Keep the Learner's Attention

The Logical Blog by IconLogic

by Jennie Ruby    How can you use your voiceover script to keep the learner's attention within an eLearning lesson? How short is our typical learner's attention span these days, after all? Probably On many kinds of eLearning products, there may be nothing moving at all, as a still slide rests on the screen or a still screenshot sits waiting for the next interaction. Now, you can embed your own custom functions directly inside another function.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Attention LMSs – I’m mad as…

eLearning 24-7

I’m the customer here and not you. If the customer requests contact via e-mail, then do it. That is to say, you buy, they change the front look and a logo and implement it (assuming you did not do any real customization). Never wait for the customer to tell you. #1

Training Video Production, Humanized

Unboxed

However, over the years I’ve observed how corporate training video production intimidates most people in the market for it. They have justifiable concerns about production costs, timelines, actors, branding, and quality. Training Video Production: Things to Know Up Front.

Open Office, Work Culture, and Productivity

The Performance Improvement Blog

The purpose of the Menlo workspace is to facilitate teamwork, information sharing, and problem-solving in order to develop the best software solutions for their customers. Even though there is a trend toward open-space workplaces, views about the effectiveness of this design vary widely.

Custom Tech Trends in 2018

AbaraLMS

The short attention span of human beings is one among many reasons why learners need information in small chunks. These are more like precision tools and solutions built for customers to combat well-defined roadblocks. The post Custom Tech Trends in 2018 appeared first on Abara LMS.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

Ways to Improve Feedback from Employees and Customers

Your Training Edge

In the business world, the most valued words your customers, as well as employees, can share with you are the ones you wish you would never hear. How can we improve our product?

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How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth. Total Product Knowledge.

Customer Spotlight: How Itential Grew Customer Training Attendance by 2x with Virtual Labs

Appsembler

Launched in 2014, they are experiencing rapid growth with 2017 being a record year for new investments, personnel, and key product developments. More often than not, delivering in-person training to your customers is time intensive, cost intensive and budget intensive.

A Trainer's Perspective on Making Corporate Training More Productive

Raptivity

We would explore the first-hand experience of a customer (Name Confidential) on how she made training more interesting for her organization’s employees. For the sake of remembrance, let’s call this customer Miss T. What I see is social pressure to conform, to pay attention, to be mindful, and to try hard. That focus ensures that my one person is paying total attention. When I tie the training to their career, employees give their undivided attention.

Product Review: Totara

eLearning 24-7

In the center of the screen is the “Featured Course” which is not to be mistaken with “My Course Completions” although if you are not paying attention you could easily assume it to be. While that makes sense, what hurts the product is the overkill of information.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider.

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

However, putting learners within a confined classroom for extended hours leads to several drawbacks including high training costs and less workforce productivity, which impact the overall business sales. Sales employees are mostly on the go and have short attention spans.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider.

Product Sales Training in the Sales Enablement World

CommLab India

‘Sales Enablement’ – has this hot topic caught your attention too? What is the place of product sales training in sales enablement? In this super set of Sales Enablement, product sales training is a subset. Product Training Prior to SE.

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Custom eLearning for Modern Day Sales Training

CommLab India

To avoid this, customized e-learning solutions are the answer. Modern customers: Present day customers are better informed about products, thanks to the Internet. Sales people are expected to understand the customer’s requirements and suggest appropriate solutions.

Educating Your Customers the Mobile Way

CommLab India

Unless we’re in touch with our customers, our model of the world can diverge from reality. Customer engagement plays a key role in enhancing the profitability of a company. But, how can corporate customers be engaged? Unleashing mobile learning for customer education .

4 Mistakes That Can Ruin Your Online Product Sales Training

CommLab India

Companies spend billions to train their sales force on their products. Below are four avoidable mistakes to keep in mind for your next online product sales training program. If we fail to customize the course, salespeople cannot relate themselves selling your product.

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