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Online Reputation Management: 9 Techniques for the Prosperity of Your Brand

Your Training Edge

Online reputation management is as much about promoting good news as it about burying the bad news and negative reviews that every business will come across at one point. The only way you can actively promote positives is by taking a proactive approach to reputation management. In this article, we’ll discuss the merits of a proactive approach to reputation management and then focus on 9 techniques that will allow you to put it into practice.

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7 Steps for Effectively Handling Customer Complaints


Pay attention: Maintain relaxed eye contact and don’t multi-task while you’re handling customer complaints. When a customer brings concerns to your attention, you owe it to them to provide your undivided attention. A courteous and respectful attitude will help regain the customer’s trust, and hopefully business. This is your chance to rebuild your reputation in the customer’s eyes. Handling customer complaints can be a drag. But there’s good news.

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7 Warning Signs Your Business Needs A Learning System


In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Millennials are especially likely to leave employers prematurely, highlighting the need to devote increased attention to retaining them.