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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Pay attention: Maintain relaxed eye contact and don’t multi-task while you’re handling customer complaints. When a customer brings concerns to your attention, you owe it to them to provide your undivided attention. A courteous and respectful attitude will help regain the customer’s trust, and hopefully business.

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7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Millennials are especially likely to leave employers prematurely, highlighting the need to devote increased attention to retaining them. Jonas Sickler, Marketing Director at Reputation Management.