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Online Reputation Management: 9 Techniques for the Prosperity of Your Brand

Your Training Edge

Online reputation management is as much about promoting good news as it about burying the bad news and negative reviews that every business will come across at one point. The only way you can actively promote positives is by taking a proactive approach to reputation management. In this article, we’ll discuss the merits of a proactive approach to reputation management and then focus on 9 techniques that will allow you to put it into practice.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

More than half of the time, those customers will do business with you again if you work with them to solve the problem. While you’re at it, try out some of these effective listening tips : Don’t interrupt: You might be tempted to interject while a customer is in the middle of explaining the problem. Pay attention: Maintain relaxed eye contact and don’t multi-task while you’re handling customer complaints. Handling customer complaints can be a drag. But there’s good news.

7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

Without a robust learning system in place, your business is more likely to lag behind your competitors and experience long-term problems. In addition to hindering productivity, a revolving door of employees can damage your company’s reputation.