Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Person-to-person instruction is no longer cost-effective. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Training departments are mired in Industrial Age, top-down attitudes, and that’s not playing well with Network Era, customer-focused workers.
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