Product Training vs Soft Skills Training

Your Training Edge

can be taken as “good to have” instead of vital component, and product training like quality control skills are usually viewed as a box ticking exercise, not always monitored at the workplace to assess value. Differentiating Between Soft Skills & Product Skills. Product Training.

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Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

How to Train Your Customer Facing Employees

Kitaboo

You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer. This shows how important it is to have quick-thinking and proactive customer facing employees. Problem solving attitude.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

5 Steps to Successful Product Training Onboarding for Sales Reps

KnowledgeAnywhere

Effective onboarding can lead to: Faster time to productivity: Effective onboarding decreases the amount of time your team members spend learning how to do their job and increases the amount of time spent performing. Step 1: Gather all product information needed to be successful.

The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. You get an adaptable product that meets your business needs without the pain and expense of a customization.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider.

8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider.

A great customer experience starts with leadership

Matrix

Customer experience is key. Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. There are numerous books, articles and courses on how to make customers happy. A great customer experience starts with leadership.

Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

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Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

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We’re hiring! Customer Support Representative (Sydney)

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. You have excellent written and spoken English for communicating with our customers (in a friendly and personable way!).

Five Software Products for Adding an Avatar to Your eLearning

Kapp Notes

Here are 4 software products that allow you to add an avatar to your elearning courses. Aiding in such things as increasing positive learner attitudes and providing a social role model for interactions. Vcom3D --This company has a product suite including Studio and Gesture Builder.

We’re hiring! Customer Support Representative!

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. You have excellent written and spoken English for communicating with our customers (in a friendly and personable way!).

To Improve Your Customer Service, Start With Your Employees

Everwise

The experience a customer has with your company, positive or negative, has immense power over your business. In fact, seven out of 10 consumers will spend around 13% more money with a company that provides a top-notch customer experience. Increased Productivity.

How 10 Things Will Change the Way You Approach TPM Training

Your Training Edge

Total productive maintenance, which is a lean manufacturing philosophy. A system used to maintain and improve the production as well as quality of the system through equipment, machines, employees and process while adding business value to an organization. Productivity improvement.

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

How To Automate Online Course Product Launches and Cohorts in your WordPress LMS Website with the Course Scheduler Plugin by Aspen Grove Studios

LifterLMS

Learn about how to automate online course product launches and cohorts in your WordPress LMS website with the Course Scheduler plugin by Aspen Grove Studios in this episode of LMScast. At Divi.Space you can find out more about the products they have for the Divi community.

What are some ways to cut corners, save time, and be more efficient at developeing eLearning?

Coffee and Design

Be sure that you check out Google’s UX designer, Michael Margolis, tips on productive design (see Google Ventures On 8 Shortcuts For Better, Faster Design Research ). For example, would it be most useful to figure out: Can new customers understand and figure out how to use the product?

The Need for Employees Refresher Training

Your Training Edge

The impression is that training is done to ensure that the customer is feel-good of the services provided. Workplace refresher training leads to improved customer services and increased employee satisfaction. Customer Servicing.

Word of Mouth L&D

The Simple Shift

Couple this with the famous Cluetrain quote of “Markets are Conversations” and you have the recipe for what matters most; your customers sharing and singing the praise of your service or product and changing other’s attitudes and behaviors. […]. Hugh MacLeod recently wrote about Word of Mouth Advertising and the importance of this for many businesses.

Employee Experience vs. Consumer Experience: What’s the Difference?

KnowledgeCity

Most companies roll out the proverbial red carpet for their customers, making sure their buying experience is easy, comfortable and pleasant. This results in less sick time, more empowerment, and employees whose dedication to the company brings in better profits and more customers.

How to Get the Most Out of Your Camtasia Library

eLearning Brothers

Then I make my edits to the template to fit the feel and attitude of my project. Create a custom intro and save it to my library. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources

What to Do When Partners Don’t Take Your Training

Litmos

They sell your product, service it and market it. They’re the ones on the front lines, talking to your customers, and representing you. . All of these attitudes are big problems, especially since you’ve put a significant amount of work into your partner training. .

50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture, we start with the performance goal and then select the mix of methods that will help employees acquire and retain the knowledge, skills, attitudes, and beliefs they need in order to achieve those goals. (My apologies to Paul Simon.).

Get on the Path to the eLearning Hall of Fame

eLearning Brothers

The eLearning Brothers Custom Solutions team continuously sets the pace for the innovative use of learning technology. We like to say our Custom Solutions can get you into the eLearning Hall of Fame.

7 Proven Techniques for Keeping Your E-Learning Customers Happy - The Rapid eLearning Blog

Rapid eLearning

7 Proven Techniques for Keeping Your E-Learning Customers Happy. It’s a tricky balance working with customers. On the other hand, a demanding customer can negatively impact the elearning course by making demands that don’t fit sound instructional design. We built the project exactly like the customer wanted. I was inexperienced at the time and catered to our customer’s every demand and ended up with a subpar product.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

As accessibility consultant Ryan Strunk and product designer Joe Lonsky noted at the 2017 CSUN Assistive Technology Conference, the cost of fixing a bug increases from 1x in design, to 6.5x Voluntary Product Accessibility Template.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

As accessibility consultant Ryan Strunk and product designer Joe Lonsky noted at the 2017 CSUN Assistive Technology Conference, the cost of fixing a bug increases from 1x in design, to 6.5x Voluntary Product Accessibility Template.

Reluctant Sales Reps? How to Show them the ‘Why’

Bottom-Line Performance

They might be used to working a certain way and don’t want to learn your new sales process or add another product to their offerings. For example, extrinsic motivators such as incentives do little to produce lasting attitude and behavioral changes.

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Marketing Training to Your Employees: Building Excitement and Buzz

Association eLearning

Launching a new training program is a lot like launching a new product or service at your organization. Your marketing team knows that promotion begins well before a product or service launches. Building buzz gets people talking about the product.

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How E-learning Can Benefit Companies in any Industry

Your Training Edge

Its ultimate advantage, however, is its ability to produce optimal, unprecedented results, consequently leading to increased productivity and higher revenue. Most importantly, online training strategies make it easier for you to gauge your staff’s level of knowledge and productivity.

Learning Technology: How it can support workers to deliver results

Docebo

Their ground-breaking book Blown to Bits defined reach as referring to the number of people who share particular information, with richness being a more complex concept combining bandwidth, customization, interactivity, reliability, security, and currency.

Benefits of gamification in training

Paradiso

That’s why gamification has become the perfect solution to help companieshelp the companies reach their goals with their employees or customers. The system can even take note of the skills and attitude of the students, and not just their grades.

Leveraging Technology To Reshape The Face Of Learning

G-Cube

With modernization, customers are more informed and clear about their expectations. There is a definite transformation towards individualized products and services as well as a unique customer experience. The use of latest technology is exponentially increasing with time.

5 Key Benefits Of Aligning Training To Company Vision And Brand

Adobe Captivate

Corporate training, or custom learning , when aligned to the company’s vision, strategic goals, and brand helps the company reap several benefits when done the right way. Every company seeks training programs to transform its employees in terms of knowledge, skills, and even, attitudes.

Extended Enterprise and Your Learning Management System

Absorb LMS

Extended Enterprise enables you to expand this audience beyond your employees and engage directly with your clients, channel distribution partners, resellers or even end-users of your products and services.