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For the Love of Learning: Love Your Customers

Litmos

It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new products available across industries from tech to retail to automotive and everything in between. Welcome to the world of customer training – a category of corporate training that grew as much out of necessity as out of ingenuity.

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Customer Education Systems – Best of Best

eLearning 24-7

I identified what I saw are the top 16 Learning Systems that play in the customer education market and used a methodology to confirm how/why they were a “group of 16” Next, I broke them into four “grid regions” – take that Grids – and created actual locations as though they would appear at those places.

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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

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How Can L&D Contribute to Creating Highly Engaged Employees?

Litmos

Disengaged employees slow productivity, make innovation nearly impossible, damage customer experience and as a result, diminish revenue and brand perception in the market. It can include knowledge building, knowledge transfer, behavioral change, and a reflection of attitudes. appeared first on SAP Litmos.

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Learning System TrailBlazers – Who’s Next?

eLearning 24-7

Anyway, to stop that “traditional” spin, they need a re-brand, something fresh, modern, new attitude approach – I just mean related to the learning system and so forth, not their name for example, rather the product/LOB. The Pathgather acquisition, was a total customer buy, despite what they may say.

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What to Do When Partners Don’t Take Your Training

Litmos

They sell your product, service it and market it. They’re the ones on the front lines, talking to your customers, and representing you. . It should be a win-win — online partner training means they learn all about your product and your brand, and sales increase for both of your organizations. .

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