GoConqr

AUGUST 15, 2017

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Everwise

MAY 3, 2017

You’ll often find that happy employees are more creative and more inclined to collaborate with others, as well as more likely to tackle problem solving with confidence. Happy employees become emotionally committed to their work’s success, approach conversations with a positive attitude and are more open to different perspectives.

Customer Service 55

Customer Service Services Custom Mentoring 55

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. To do that, everyone in the region needed to learn new skills, attitudes and behaviors. How did the firm turn it around? Further, the positive effects of the training had to be measurable and have a lasting effect.

Customer Service 61

Customer Service Services Culture Custom 61

Kapp Notes

FEBRUARY 25, 2013

1) What business problem is prompting the need for the game? Lack of customer service? Time Problems? 2) What are the learners not doing now that they should be doing in terms of the problem described above? Change in behavior/attitude. Here are three questions you should ask before you begin. Lack of sales?

Games 212

Games Create Attitudes Customer Service 212

TalentLMS

FEBRUARY 20, 2024

They’ll have the skills to be proactive problem-solvers, resourceful innovators, and passionate advocates for improvement. The good news is that many of these skills, including the attitudes needed to enact them, can be learned through entrepreneurship training. Innovation Encourage out-of-the-box thinking and problem-solving.

Training 59

Training Train Innovation Culture 59

Kapp Notes

FEBRUARY 25, 2013

1) What business problem is prompting the need for the game? Lack of customer service? Time Problems? 2) What are the learners not doing now that they should be doing in terms of the problem described above? Change in behavior/attitude. Here are three questions you should ask before you begin. Lack of sales?

Games 124

Games Create Attitudes Customer Service 124

Coorpacademy

MAY 11, 2023

While machines and algorithms can automate many repetitive tasks, jobs that require human skills such as creativity, collaboration, communication, problem solving and empathy will continue to grow. Cognitive skills are growing in importance the fastest, supporting the need for complex problem solving in the workplace. in 2015 to 13.3%

Forum 91

Forum Report Job Skills 91

Elucidat

JULY 3, 2023

Here are some top tips from Simon: Recognize the problem; Be part of the solution: L&D investment isn’t having the expected impact. Acknowledge this, so you can start to solve the problem. Capture the evidence: Quantify your key business problems. At Marks and Spencer, exceptional customer service skills are key.

Productivity 52

Productivity Product Business Metrics 52

IT Training Department Blog

APRIL 3, 2023

With proper technical training, employees work more efficiently while reducing the risk of errors or problems. This 2011 article from Harvard Business Review has it right, hire for attitude, train for skill which is also a rephrased quote from Dr. Rushika Fernandopulle. We recruit for attitude and train for skill.

Organization 94

Organization Performance Support Training Train 94

Folio3

MAY 30, 2023

For someone to succeed in the job, they need to possess soft skills including leadership, cooperation, communication, and problem-solving. The need for teamwork, clear communication, and problem-solving in organizations has made soft skills crucial for both professional and personal development.

LMS 52

LMS Skills Help Blended Learning 52

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills. That’s not a small ask!

Support 69

Support Teach Custom Skills 69

Thinkdom

JANUARY 4, 2024

This helps in integrating new knowledge with past experiences, fostering a change in attitude and deeper understanding. For example, it can be used to simulate a customer service call or a job interview. For example, they might act as a project manager handling a project delay or a sales representative negotiating a deal.

Content Developer 105

Content Developer Interactive Simulations Content 105

MeetingOne on eLearning

FEBRUARY 24, 2020

This month we spotlight our Customer Service & Web Conferencing Specialist, Molly Rowland. Not only does Molly provide the best assistance to our MeetingOne customers, she is also happy to help out her teammates and is a strong team player. Molly Rowland, Customer Service & Web Conferencing Specialist.

Specialist 36

Specialist Customer Service Attitudes Photography 36

TalentLMS

FEBRUARY 24, 2015

Simulation-based learning is highly effective in developing the learner’s knowledge, skills, and attitudes. Simulation-based training can be a platform which mitigates ethical dilemmas and resolve practical problems. Trainings to reinforce best practices in customer service can also be developed using scenario-based trainings.

Simulations 40

Simulations eLearning Strategy Association Learning Management System Corporate eLearning 40

KnowledgeCity

JANUARY 16, 2019

More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. 7 Steps for Effectively Handling Customer Complaints. If you or your company made a mistake, admit it.

Custom 65

Custom Effectiveness Reputation Customer Service 65

KnowledgeCity

JUNE 1, 2017

But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. Be a customer service expert.

Custom 68

Custom Effectiveness Customer Service Pipes 68

eLearningMind

FEBRUARY 29, 2024

Emily, a customer service rep, immersed herself in interactive eLearning simulations. Engaging her senses—seeing scenarios, hearing diverse questions/issues, and responding hands-on—prepared her to confidently handle real customer interactions with empathy and skill. Bad attitudes lead to disengagement, and that’s a no-no.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Coggno

MAY 3, 2021

Soft skills help you solve problems and build relationships enabling you to use your hard skills to full capacity. Problem-solving skills. Being able to identify and discuss your problems and learn from them is a vital soft skill. A positive attitude is an all-important trait that employers look for in their employees.

Skills 52

Skills Program Training Train 52

Dynamic Pixel

FEBRUARY 22, 2021

Expertise in soft skills like communication, conflict resolution, teamwork, collaboration and problem-solving underlie every aspect of business operations no matter in whichever department you are working in or whichever job role you are performing. This goes a long way in the customer service department. Service Orientation.

Benefits 59

Benefits Develop Cognitive Compliance Training 59

Elucidat

JUNE 21, 2021

Soft skills training is training that focuses on developing skills such as communication, teamwork and problem solving. Other soft skills include emotional intelligence, a positive attitude and taking the initiative. . Better customer service and client satisfaction. Enhanced problem solving.

Blended Learning 81

Blended Learning Skills Guide Training 81

TalentLMS

DECEMBER 17, 2014

If clients are looking into behavioral and attitude changes that will improve real-world performance, then the drill and recall approach will not work. Make sure you not only have screenshots of the software but also a problem situation that can be solved using the provided list of options.

Performance Support 92

Performance Support Performance eLearning Strategy eLearning 92

IT Training Department Blog

APRIL 3, 2023

With proper technical training, employees work more efficiently while reducing the risk of errors or problems. This 2011 article from Harvard Business Review has it right, hire for attitude, train for skill which is also a rephrased quote from Dr. Rushika Fernandopulle. We recruit for attitude and train for skill.

Organization 52

Organization Performance Support Training Train 52

Enterprise Study

APRIL 24, 2019

Assess your customer service offering. It’s essential that you have sound customer service available so that after sales questions and queries can be swiftly dealt with. Ask what you can do to help. Think ahead.

Sales 40

Sales Support Custom Customer Service 40

The Performance Improvement Blog

DECEMBER 16, 2015

In a learning culture, we start with the performance goal and then select the mix of methods that will help employees acquire and retain the knowledge, skills, attitudes, and beliefs they need in order to achieve those goals. In a learning culture , formal training is just one of many methods used to facilitate employee learning.

Simulations 100

Simulations Case Study Wiki Performance Support 100

Gyrus

SEPTEMBER 11, 2015

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. Today’s customers have problems that are unique to their business processes, and they know exactly what functions and abilities they need their learning management system to perform.

LMS 100

LMS Learning Management System vendor Custom 100

TalentLMS

JULY 12, 2017

Complex Problem Solving. Another skill in our list of employability skills of the future involves finding creative solutions through problem-solving. Solving problems can actually be done by automation; and in some cases, machines might even prove to be better than us humans. Oftentimes, problems have no rational answers at all!

Skills 72

Skills Virtual World Diversity Training Problem 72

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

learnWorlds

OCTOBER 18, 2022

Disputes between coworkers or customers are inevitable, but they don’t have to turn into full-blown conflicts if handled correctly. Conflict resolution training can teach employees to handle disagreements effectively and also provide excellent customer service. Problem-solving. Critical thinking. Collaboration.

Skills 52

Skills Blended Learning Simulations Authoring Tools 52

Ed App

OCTOBER 20, 2022

Because of their diverse histories, ethnicities, genders, sexual orientation, beliefs, habits, and attitudes, each employee brings a unique perspective to your organization. Rather than forming assumptions, they’ll be able to identify the best ideas and solutions to work and organizational problems.

Skills 52

Skills Diversity Training Training Train 52

The Performance Improvement Blog

MAY 29, 2018

In a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: . This conversation will continue at our company and become part of how we train all of our partners.

Diversity Training 100

Diversity Training Behavior Training Train 100

The Performance Improvement Blog

MAY 29, 2018

In a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: . This conversation will continue at our company and become part of how we train all of our partners.

Diversity Training 100

Diversity Training Behavior Training Train 100

STRIVR

DECEMBER 13, 2021

If seeing heads nod in the distance as the lead trainer reads yet another slide deck sounds familiar, it may be time for a reimagining of the learning content that solves some of your biggest problems. . Soft skills are rooted in an associate’s attitude, personality, motivation, manners, and more.

Training 52

Training Train Virtual World Simulations 52

Unboxed

JANUARY 13, 2020

Problem-solving. Examples include: A customer service call that made them feel good. Flexibility means having a positive attitude towards change. Teams who are adaptable are better equipped to solve problems. They focus on interpersonal interactions and communication. Examples of soft skills include: Positivity.

Activities 67

Activities Skills Blended Learning Sales 67

Matrix

NOVEMBER 13, 2019

For a company, this is normally the initial stage of its life cycle, it is birth or rebirth: a period full of effervescent energy that drives innovation and creates new products and services. With new products or services available on the market, with a client base sufficient to get you going, you need to expand and grow.

Coaching 57

Coaching Leadership Training Train 57

OpenSesame

OCTOBER 2, 2010

All it takes is the right attitude and the right opportunity. The most valuable attitude to have is one which expects to find value in everything encountered. Certainly the guy was a genius, but he also had curiosity, imagination and an attitude of “what if.” This is the attitude of discovery. Opportunity.

Scanning 52

Scanning Attitudes Training Train 52

eloomi

JANUARY 31, 2018

Soft KPI Examples for Employee Performance: Attitude. Innovative thinking & Problem-solving. Other people might be motivated by having rating scales and seeing how their numbers compare to the rest of the team; are they bringing in more clients, answering more calls, providing better customer service etc. Efficiency.

Performance Support 60

Performance Support Performance Attitudes Conversation 60

Litmos

OCTOBER 9, 2018

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. Serving customers is hard work.

Customer Service 53

Customer Service Custom Services Culture 53