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How to Evaluate Learning: The Kirkpatrick Model for the 21st Century

Dashe & Thomson

Even though many Learning and Development organizations find it a challenge to prove training’s effect beyond how learners react to the training and whether they have learned the training content, senior management and business stakeholders are more and more interested in metrics that show the impact on the organization. Then we need to identify specific metrics to demonstrate and deliver on those expectations. Kirkpatrick calls this Return on Expectations, or ROE.

Is this thing on? Tips for measuring course effectiveness and return on investment

Obsidian Learning

The Kirkpatrick four levels of training evaluation. The most commonly used method of accomplishing this is Kirkpatrick’s Four Levels of Evaluation. Kirkpatrick and Kirkpatrick (2006) compare it to measuring customer satisfaction and note that when learners are satisfied with training, they are more motivated to learn. The historical support metrics will be analyzed to determine support call trends before and after training. Kirkpatrick, D.

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Measuring The Effectiveness of Your Blended Learning Program

Obsidian Learning

You are likely familiar with Kirkpatrick’s model 1 of the 4 levels of evaluation: The higher you go up the levels, the more time and resources required, but the better the information you obtain. These metrics are helpful for making the case for learning, but are insufficient to argue for the value of learning to the organization. Your metrics will be tied to your learning objectives. Sometimes, the goal of training is the attitude change.

Best practices on measuring the impact of organizational learning

Matrix

The Kirkpatrick model still stands as a beacon in this sea of continuous renewal but there is the poignant need for a different approach to measuring everything from engagement to impact of training programs. Read more: How many types of mentoring are there? These will quantify impact by targeting specific attitudes and behaviors and quantifying the extent to which they are changed or altered.