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Grow multicultural leaders with coaching, not just business English

CLO Magazine

As workforces continue to grow more diverse, human resources and learning and development teams have embraced language training programs, such as Business English and ESL, for multicultural employees. Conflicting working styles across diverse teams. Employee turnover and replacement are costly. Sameer’s Story.

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The Top 10 Ways to Enhance Soft Skills with Employee Training

learnWorlds

Building a Successful Soft Skills Training Program. Soft skills include, but are not limited to, communication skills, teamwork, time management, public speaking, and leadership, amongst others. This ability often refers to managing risks, teams, and resources, budgeting, applying leadership, and offering direction. Leadership.

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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. Whitmore asked the audience if their company can distinguish value and explained why a company’s leadership brand matters in the context of creating business results.

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How to Retrain for a Second Career

CLO Magazine

As people tend to develop behaviors, skills and attitudes associated with their type, the more they use these natural preferences in their work, the more energized, engaged and productive they will be. Psychological type is a personality pattern resulting from the interaction of these four innate preferences.

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. Pro Tip: When using customer service assessments as part of a training program, you can add links to your internal knowledge base in the assessment results. Friendly attitude . Troubleshooting Skills.