Why We Should Stop Talking About ROI in Training
APRIL 4, 2012
To what degree participants acquire the intended knowledge, skills, attitudes, confidence, and commitment based on their participation in a training event. Another model and methodology from Jack Phillips includes a fifth level – ROI – which adds an added financial metric to the mix. In many cases they are not being tracked, and when they are, we’re too focused on the metric itself. We Don’t Need New Metrics.