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DEI Training and Branching Scenarios

Experiencing eLearning

In the Learning Guild research report What Works–and What Doesn’t–in Diversity Training , Jane Bozarth summarizes the problems. Taking the perspective of someone else, even virtually in training, can improve attitudes and change behaviors. Also, a lot of DEI training simply doesn’t work. Shift perspectives.

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How To Use AI to Write Scenarios

Experiencing eLearning

For each idea, tell me the names of 2 or more characters and the problem they are having.” “The New Hire with Attitude”: Jason is a new hire who comes into the company with a lot of confidence and a “know-it-all” attitude. “Give me 5 ideas for stories about workplace conflict.

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A Range of Options for Scenarios and Storytelling

Experiencing eLearning

The stories are often about how a real person applied this training in their jobs or about how a failure to apply principles caused problems. Examples can make concepts relevant, show why a topic is important, or show how others have solved problems. In the long term, he wants to change their attitudes about the technique.

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Mini-Scenarios for Assessment

Experiencing eLearning

In the long term, he wants to change their attitudes about the technique. Now, it’s a concrete situation with a problem to solve, rather than an abstract comprehension question. He sent his team to a conference where they learned about sharing stories about previous happy customers to improve sales. This provides context.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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9 steps to successful learning design

Arlo Training & Events Software

The knowledge, skills and attitudes that are important to them. The key to finding an effective solution lies in truly understanding the customer’s problem and need. We’ll seek to understand your customers goals, influences, motivators and pain points. And, of course, how they like to learn. Target learning topics.

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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Here are a few factors to consider before engaging with customers: Customers want to be listened to: A common problem in customer service is that companies often don’t allow customers to express themselves or actively pay attention to what they say. Growth Mindset In customer service, you meet new people daily and represent the company.