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Checklist to Improve Workplace Leadership Skills

Infopro Learning

Leadership development is a crucial aspect of any workplace, as it helps to ensure that individuals have the necessary skills and knowledge to lead and manage teams effectively. A checklist can be a useful tool for identifying areas where you can improve your leadership skills and track your progress.

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How AI in Learning and Development is Shaping the Future of Workforce Training

Infopro Learning

To offer a more customized solution that fits their individuality, artificial intelligence, however, takes into account individual learning practices, attitudes, and gaps. This methodological change keeps learners engaged, allowing learning organizations to observe faster, more meaningful skill gains.

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DEI Training and Branching Scenarios

Experiencing eLearning

That means we have to shift to identifying what skills and behaviors we actually want to see and give people opportunities to practice those skills. Taking the perspective of someone else, even virtually in training, can improve attitudes and change behaviors. Shift perspectives. DEI in Branching Scenarios. Behavior change.

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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Achieving this level of customer care necessitates a specific set of skills within your team. Effective training will enable them to cultivate essential skills that will set your company apart, ensuring customer satisfaction at every touchpoint. It is a crucial skill for employees working in customer service.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Emotionally Engaging Content: Podcast Interview

Experiencing eLearning

Sometimes changing behavior might just require additional knowledge or skills. However, sometimes you also need to shift attitudes or increase motivation. One of the benefits of using storytelling and scenarios for e-learning is creating an emotional connection. In workplace training, we’re usually trying to change behavior.

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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.