Authoring Tools Communities of Practice Forum Knowledge Work 
Jay Cross
MARCH 19, 2012
Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Here are some practical examples for learning professionals: PROBE: Prototype; Field test; Accept Life in Beta; Welcome small failures. RESPOND: Support the work; Connect people; Share experiences; Develop tools.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. ROI, the tool we once used to evaluate projects in stable times, clearly is not up to the task. Intangibles.
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