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Thriving in the Net-Work Era

Jay Cross

Thousands upon thousands of trainers attended conferences to learn about new approaches like programmed instruction, behavior modification, roleplay, certification, CD-ROM, sensitivity training. Here are some practical examples for learning professionals: PROBE: Prototype; Field test; Accept Life in Beta; Welcome small failures.

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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. ROI, the tool we once used to evaluate projects in stable times, clearly is not up to the task. Intangibles.

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