Remove Authoring Tools Remove Emergent Remove Media Remove Zoho

13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

There are plenty of sessions focused on AI and social media, but you’ll get call-center-specific options, too. You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. Speakers from Trello, Slack, Guru, Lucid Software, Freshworks, Crazy Egg, and Microsoft will be sharing their tips on improving customer experience. Evaluating and Buying Tech Tools for CS & CX Teams.

e-Clippings (Learning As Art): "A Technology Flip Test: Introducing Channels in a World of Platforms" (Andrew McAfee)

Mark Oehlert

Now all of a sudden, someone brings to market the ability to create really dull training using systems that cant talk to each other and relying on arcane, hard-to-understand authoring tools that are all ridiculously expensive.