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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

How Innovative Business Consultants Stand Out from the Competition

Pract.us

A recent survey of management consulting firms found that 81% rated attracting and developing new business as a top challenge. And according to Alan Weiss , author of The Consulting Bible, the most successful consultants demonstrate thought leadership and better value.

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Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. Delightful customer service is the name of the game.

Helping Consultants, Experts, and Coaches Smash Through Personal and Professional Plateaus with David Shriner-Cahn

LifterLMS

Helping consultants, experts, and coaches smash through personal and professional plateaus with David Shriner-Cahn in this episode of the LMScast podcast with Chris Badgett of LifterLMS. It kind of suits who I am and I actually really like the intimacy that audio conversations create.

Monetization, Production, Growth, and Advertising for Course Creators, Coaches, and Consultants with Michael Greenberg

LifterLMS

We dive into monetization, production, growth, and advertising for course creators, coaches, and consultants with Michael Greenberg in this episode of LMScast hosted by Chris Badgett of LifterLMS. You can schedule a 30 minute office hours call with Michael and learn more about his services.

State of the Authoring Tool Industry

eLearning 24-7

When looking at the state of the authoring tool space, two words come to mind. And for the entire rapid content authoring tool space, I have to ask – Why? If I am an authoring tool vendor, I would explore what is happening in the authoring tool market, what my product looks like, how I can make it better for my target audience and what do I see or others I trust see the e-learning space is heading. . But, it does not pitch it as an authoring tool. .

Retail training: How to pick the right authoring tool

Elucidat

Choosing an elearning authoring tool isn’t easy and it takes more than a free trial. Choosing an elearning authoring tool is not an easy decision and realistically you’ll probably need more than a demo to make it. What challenges are you trying to solve with a new authoring tool?

Avoid Headaches with Managed Services for Enable Now, Powered by Abreon

Abreon

As a long time change management consultant, I have seen this done really well, but sometimes only OK, and still other times not very well at all. You can read more in my Enable Now post ) Enable Now is a very powerful tool that provides long-term strategic value by helping to create and deploy eLearning, user documents, context-sensitive help, test scripts, and much more. Training and Supporting Authors. Abreon Managed Services. Digital Transformation.

6 steps to make your authoring tool implementation a success

Elucidat

So, here’s our advice on making sure that your transition to a new authoring tool is a positive, not painful, experience. Managing the change to a new authoring tool. Ideally, you want your team to be able to hit the ground running with your new authoring tool.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Editor’s note: the author works for Linkage). How did the firm turn it around?

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? SoftwareONE is serious about consultants becoming experts in their offerings.

Is Open Source Ready for Extended Enterprise Learning?

Talented Learning

You may know me as an independent learning systems consultant. This gives organizations the flexibility to create “one-of-a-kind” applications that appeal to specific users in ways that many commercial providers can’t match. Service Requirements.

One of These Services Is Not Like the Others

CLO Magazine

To ensure learning services investments meet business requirements, the role of the purchasing agent, and the knowledge required, are evolving. While procurement organizations are getting better at understanding the world of learning services, there are still significant challenges. During the past several years, a trend to commoditize learning services has evolved. Several business models have been created by vendors to quantify training outsourcing services.

NEWS: Handle Emotive Issues With Care Warns Financial Services Training Expert

Unicorn Training

FSTP provides first class training and consultancy services across all sectors of the financial services industry.For more information about ComplianceServe visit www.unicorntraining.com/complianceserve and for further details about FSTP visit www.fstp.co.uk

Issue 52

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

As an independent LMS consultant who has focused on extended enterprise learning for more than 20 years, here’s my quick take on differences that can make a big impact on your results. They need content and performance support for one reason – to help them sell your products or services.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit.

How Learning Leaders Can Create Accountable Cultures to Drive High Performance

CLO Magazine

I first saw the connection between high performance and peer accountability years ago when consulting with a successful financial services company. Paul didn’t have to monitor latecomers or ask Lydia hard questions because he had created a culture of universal accountability.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

As an independent learning systems consultant , I’m often asked to share my opinion about what’s happening in the LMS market. Before you know it, you’ve created a massive list of random features. It’s a good time to be an LMS selection consultant.

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GE TV: Craig Weiss on the Future of the LMS and Authoring Tools Markets

Growth Engineering

At E-Learning 24/7, Craig acts as an eLearning analyst, advisor and consultant for buyers and suppliers alike. Where the authoring tools industry will head over the next 12 months. These are small bits of courses, content that can be created.

Legal Services Act – the end of the world?

From the Coleface

The Legal Services Act which was born out of the Clementi Review gained Royal Assent last week. “The Legal Services Act will: Allow non-legal businesses to invest in firms; Make provision for alternative business structures; Make the Solicitors Regulatory Authority and Bar Standards Board answerable to the newly created Legal Standards Board (LSB); Allow the Lord Chancellor to appoint the chair and members of the LSB only after he has consulted with the Lord Chief Justice; and.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

TIS to Present New Mobile Learning Service at Industry Event

CLO Magazine

23 Tata Interactive Systems (TIS), a developer of learning services, will present its learning products at the Learning Technologies conference on Jan. Along with displaying its capabilities in mobile learning, simulations, learning consulting, animation, serious games, learning portals and blended learning, TIS is also conducting seminars at the event. will be conducting the seminar “So you think you can author for mobile learning?”

News: 'Landmark Financial Services Regulation Has Brought Clearer Training Focus' Says Sector Expert

Unicorn Training

Mark insists the training industry’s response has been pivotal in firms preparing for the Accountability Regime, which includes a new Senior Managers Regime, Certification Regime and Code of Conduct, in an overhaul of the regulatory framework by the Financial Conduct Authority (FCA).As

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Has the SMCR created a new ‘accountability firewall’? [talking point]

Eukleia

In this blog post, Eukleia’s Principal Consultant, Liz Hornby, explores the risk that the Senior Managers and Certification Regime (SMCR) may encourage the very same practices its creation sought to combat. The post Has the SMCR created a new ‘accountability firewall’?

Marketing Never Ends – How Does Product Education Help?

Talented Learning

This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. I created our help videos. Our team relies on this core messaging document when creating other materials like webinars and help videos.

10 Pointers You Can Use To Create An Effective Outsourcing Strategy For eLearning

Adobe Captivate

In this article, I share 10 pointers to create a successful and highly effective eLearning outsourcing strategy. How To Create An Effective Outsourcing Strategy For eLearning. Are there any guidelines or pointers that can help you create an effective eLearning outsourcing strategy?

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

There are several reasons why: RSVP FOR OUR JANUARY WEBINAR! • When software is free, you have to make money with services. And training is a service. They want everything to be self-service. Because their business model is self-service. 2) Contacts Created.

Starting a Customer Education Program: What You Should Know

Talented Learning

He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. ” Everyone provides their own version of training – from account managers and project leads to customer service managers and support reps. Bad training is created quickly.

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Free e-Learning books

eFront

Rops, CAE / President, Mickie Rops Consulting Inc. The latest version of the course manual includes several minor corrections and is dedicated to the memory of our co-author Jeanne Smuts who died on 28th July 2009.

Award Nominee Reveals His eLearning Authoring Toolkit [Guest Post]

eLearning Weekly

Several years ago we engaged a vendor to create three eLearning modules for a new product launch. So I offered to create the updates myself, if they would pay for authoring software. Since then, I have created numerous eLearning modules, games, assessments, and other content. They were very successful, and I’ve updated them twice since they were created. First, be aware that many LMS systems already have integrated authoring software.

Who Really Benefits from Volunteerism?

Obsidian Learning

trk=prof-post by Anne Taylor, Vice Chairman and Managing Partner at Deloitte, in which she reflected on her participation in Deloitte’s 17 th annual Impact Day and corporate volunteerism in general, stuck me as a potent reminder of the numerous benefits that community service offers to all involved.

Clive Shepherd – Crystal Balling with Learnnovators

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He established his interest in interactive media as Director, Training and Creative Services for American Express in EMEA. He is the author of a number of books, including The Blended Learning Cookbook, The New Learning Architect and Digital Learning Content: A Designer’s Guide. Learnnovators: You have been a consultant specializing in e-Learning, blended learning, and business communications.

CD-ROM 100

Latest E-Learning News and Notes

eLearning 24-7

So that a more constant date is set each week for this blog, the topic “Latest Content Authoring Tools Trends&# will be posted Tuesday morning, July 19th. This month’s news and notes includes details on the E-Learning 24/7 Course Authoring Tool Shootut, A new Content Authoring Tool Directory along with interesting data points, LMS Info and final tidbits. E-Learning 24/7 and E-Learning TV presents: Rapid Course Authoring Tool Shootout. Buyer services.

Webinar: What’s New with Easygenerator’s e-Learning software ? #DevLearn follow up.

easygenerator

39 per author per month for the plus edition. His learning experience ranges from teaching, authoring textbooks, designing and creating e-Learning, knowledge management and user performance support. Dan Richards is Vice President of Professional Services with Interactive Advantage Corporation (IAC), a provider of training, consulting and course development services centered on e-learning and a long time easygenerator partner in the United States.