Meet the CLO Advisory Board: Judy Whitcomb

CLO Magazine

CLO: How did you become interested in learning and development? I also discovered I very easily was able to create training materials, job aides and tools. CLO: What lesson(s) did you learn in 2020 that you’ve taken with you into 2021?

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Meet the CLO Advisory Board: Lisa Doyle

CLO Magazine

Chief Learning Officer sat down for a conversation with Lisa Doyle, learning strategist and advisor, and faculty member for the CLO Accelerator program. Department of Veterans Affairs Acquisition Academy, where she was awarded CLO of the Year in 2011.

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. “It’s about crushing the job that you’re doing very effectively and performing as well as possible, and as a result, other opportunities will open,” he said. “As jobs are being destroyed, new jobs are being created. Photo by David Lubarsky.

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Sydney Savion is the 2020 CLO of the year

CLO Magazine

The Air New Zealand CLO was experiencing an ultra-rare moment for 2020, disconnected from the virtual world during the Learning in Practice Awards ceremony on Oct. 20, when she was announced as the 2020 CLO of the Year. She became Air New Zealand’s CLO in February 2018.

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Do You Need a CCO and CLO?

The Performance Improvement Blog

Should your organization have a CCO and CLO? Hebert writes: …as soon as you codify, quantify and assign responsibility to something it ceases to be everyone’s responsibility…Culture is a defined as a set of shared values, behaviors, norms. I agree with Hebert and I have similar concerns with having a CLO (Chief Learning Officer). Learning is what employees in high performance organizations must do continuously as part of their jobs.

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From higher ed to PepsiCo CLO

CLO Magazine

Not only had she never held a job at PepsiCo, she’d spent most of her career in academia. But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist. Illustrations by Jonathan Bartlett.

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CLO Roadmaps: Collaborative Learning

CLO Magazine

Before employees take training, introduce managers to the content and set expectations for them to model that learning on the job, Gaines said. Nike has a “voice of the employee” day where CLO Andre Martin’s team reviews the learning experience and locates the greatest/least value. Measurement should be used to shift behavior not to assess value,” Martin said. He said he prefers to calculate the value of adequately equipping employees to do their jobs.

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The Education of a CLO

CLO Magazine

Even in that era, $100 per month was probably more like an unpaid internship than a full-time job. I had recently graduated from Union College in Schenectady, New York, and I started my first job as a high school Spanish teacher and track coach. First, as the head teacher, a CLO is responsible for the architecture and design of the technical, professional and leadership development of the workforce. I feel fortunate to have both purposely and accidently found the CLO role.

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CLO Q&A: Leaders Need to Be Psychiatrists

CLO Magazine

and KPMG, Kennedy sat down with Chief Learning Officer at the CLO Breakfast Club event in New York in May to share his perspective on the role of the learning executive, his career path and the keys to effective leadership. For more on Kennedy’s talk along with highlights from the full event series, visit the CLO Breakfast Club library. CLO: How prepared are leaders to think of themselves in that way? CLO: In your experience, is that trainable?

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The CLO’s Guide to AI

CLO Magazine

For example, they could identify and recommend the most important knowledge to help get a job done, making the everyday workflow easier. AI, in particular natural language processing, or NLP, will revolutionize this area of the CLO’s role and help to achieve the results competency modeling has promised for so long. Suggesting learning based on a deep analysis of team behavior.

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Are Job Interviews Dead?

CLO Magazine

Historically, job interviews have been the go-to way for companies to decide whether or not to hire certain people. But this doesn’t mean job interviews are the best way to find the right talent. To better determine the best fit for the job, companies have a wealth of other tools available to test out skills, knowledge and alignment to the brand. Talent Economy: Why aren’t interviews a good indicator of how an applicant will perform on the job?

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3 Guidelines to Consider as a CLO

Training Industry

On the other, how do we actually impact behavior in a complex, diverse global environment? The objective here is to institutionalize “big picture” overarching messages that play out in the daily decisions that employees make on the job. In this way they serve as just-in-time job aids as situations arise in the workplace. When discussing training, the debate rages. How long is short enough and how short is long enough?

Corporate Learning & Development: Whose Job Is It?


But whose job is it, exactly, to create a culture of learning within the organization? The people in such a department—the CLO (Chief Learning Officer), Project Managers, Instructional Designers, Visual Designers, Trainers, etc.—are By providing incentives to encourage learning behaviors and creating and communicating a concrete link between learning, performance and compensation, the HR team can do much to support the learning environment. So, Really, Whose Job Is It?

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The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

The previous Business Intelligence column presented an instrument designed to assess the extent to which the CLO and the learning enterprise add value to the organization. The 30-question instrument detailed specific areas that define this critical role of the CLO. Rarely, if ever, invest in the training of employees beyond what is absolutely necessary for current job functions. Perhaps the more recent role of the CLO is that of managing talent in the organization.

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Kraft Heinz CLO Pamay Bassey is reimagining corporate learning with laughter and passion

CLO Magazine

Ekpedeme “Pamay” Bassey, CLO of The Kraft Heinz Co., Now, after coming on board as CLO for Kraft Heinz in Chicago last December, Bassey is reimagining the company’s approach to corporate learning. You don’t want to be sitting in a room, bored to tears because you’re listening to something that’s totally irrelevant to your job. One of Bassey’s areas of focus as the company’s CLO is developing the framework for new academies in Ownerversity.

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Additionally, he has acted as an influential voice in the Learning and Development industry by speaking at conferences and by being an active participant and author within industry associations such as ISPI , ATD , the Masie Consortium , The Learning Guild , and CLO Symposium/Magazine.

The Tale of a Job Hunt

Allison Rossett

This is the tale of a job hunt that I began in November, 2011. Even more time was spent searching for the ideal job openings and filling out the specialized online applications. Interview #1 was the initial recruiter screening, where it was revealed that this job would require 100% travel. Yeah, company A requires 100% travel … I wondered if this job should even be in the running. Interview #3 was a behavioral assessment. You write a blog for CLO?!

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CLO Podcast: Stephanie Speights of Children’s Health on Centralizing Learning

CLO Magazine

Since this episode was recorded, Stephanie took on the CLO role at Parkland Hospital and Health System, one of the largest health systems in Dallas. Plus, co-host Justin Lombardo talks about the three things to look for in a new CLO role and why he thinks centralization is the way to go for the modern learning function. O’Reilly’s online learning platform can help your employees learn on the job, get quick answers on the fly and advance your organization’s goals.

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Free Speech, Social Media and Your Job

CLO Magazine

A Google search for ‘fired because of social media’ turns up a long list of results that are packed with stories proving that people have been fired for a variety of bad social media behaviors. Tags: First Amendment , free speech The post Free Speech, Social Media and Your Job appeared first on Chief Learning Officer - CLO Media. One of the biggest misconceptions that employees hold is that the First Amendment grants them free speech rights in a private workplace.

How can you remain profitable post-COVID-19? Invest in your workforce, particularly leaders

CLO Magazine

When employees are paid more than the market-clearing rate, or the amount of money they would be paid at another job, they do not want to lose the job they have. This increase in pay led to higher productivity and profits as well as queues for Ford’s jobs.

Stressed, Pressed and Blessed

CLO Magazine

Piling on top of that is the ever-expanding set of tools, technologies and methodologies at hand for the job. One of the benefits of my job is the ability to travel around the country and meet learning executives at companies large and small in a wide range of industries. Or 2017 CLO of the Year Damodar Padhi who completely redesigned the digital learning experience for the nearly 400,000 employees of Tata Consultancy Services because the one thing a CLO can’t do is sit still.

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Information Overload: The Plague of Learning and Development

CLO Magazine

Information overload tends to manifest itself in the following ways: The amount of content that people are expected to process and digest, let alone allow to change their behavior, is overwhelming. The “stuff” we create to help people do their jobs better does not constitute an outcome for the business. The post Information Overload: The Plague of Learning and Development appeared first on Chief Learning Officer - CLO Media. The world has changed.

How CLOs are meeting the expectations of modern learners with VR training


Nearly 100% of employees that train with VR feel prepared for their jobs. Complete immersion helps them when on the job because they feel like they’ve been there before. We can gain insight into individuals’ behaviors throughout training sessions and measure how they evolve.” L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology.

Janssen: Relentless Measurement Powered by Passion

CLO Magazine

She added that when on the job, “People only have a tendency to apply what’s relevant to them.” Using Metrics That Matter after one learning event before a product launch, Janssen found that it scored in the 97th percentile for employees self-reporting that they believed they would use what they had learned on the job. Uncategorized Learning Delivery Strategy LearningElite CLO LearningElite Awards Janssen

A Dedication to the Craft

CLO Magazine

Miller eschewed traditional L&D job roles like instructional design and classroom trainer and opted instead to focus on building analytics and project management capability. It’s a behavior change issue, a culture change issue,” Miller said. Homepage Top Story - Left Column Homepage Top Story - Right Column Learning Delivery Strategy Brian Miller chief learning officer CLO Dedication Gilead Sciences Harvard Business School Harvard University profile

Striking the balance Between Training and Learning


In a recent presentation at Puget Sound, Degreed’s CLO Kelly Palmer shared some findings that suggest we might want to rethink our current methods. Even more astonishing is less than 15% of that learning is applied on the job.”. Strategy Employee-driven Learning Learner BehaviorTraining is a core function of many organizations, as employees need to be taught a few standard things to help them effectively work within a company, and best perform their role.

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There and Back Again: A Journey of Learning

CLO Magazine

Tsai’s father, then a factory worker, befriended a librarian at his job who allowed him access to the factory’s library where he took the thickest book he could find. Nobody sat down and said here’s your journey to CLO.”. When a learning strategy is executed right, everyone understands not just what their job entails, but its purpose, and in the case of Ecolab, how that purpose fits into the company’s heritage. “It’s Tags: CLO , Ecolab , leadership development.

Give the Misfits a Hand

CLO Magazine

Whatever the cause of the mis-fittedness, it will eventually have an impact on their engagement and job performance. However, the researchers have identified a couple of things disconnected workers can do in the near term to ease their struggle and maintain their effectiveness, including job crafting and having outside interests and hobbies. They then sent employees a questionnaire designed to assess personal and work values, job crafting, leisure activities and engagement.

Reinventing Learning Content for Next-Generation Learners


Less than 20% of them think courses are essential for learning what they need to do their jobs or build their careers. More than 70%, for example, told us they have learned something for their job from an article, a video or some other informal resource — like Google, Twitter, Quora or Flipboard — in the last 24 hours. The consultants and analysts and pundits do, and so does the industry media; CLO just published an article called “ Learning Needs a Revolution ”.

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Try a Learnathon: Crowdsourced UX

CLO Magazine

While there is widespread interest, dialogue and experimentation in new forms of learning technologies (chatbots, smart speakers, wearables, immersive reality) and new formats of learning content (curated segments, agile module lengths, shoulder-to-shoulder on the job), where are the innovations in new models of learning design? ” Be prepared that few, if any, will refer to the great classroom offering, the well-developed e-learning module or the pretty job aid hanging on the wall.

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Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. The Job Aid: Building Measurement Into Your Training-Development Plan 1. Besides training, what else is required to produce the desired behavior? Business leaders want to be changing performance on the job. Get sign-off from all stakeholders on behavior change goals, resourcing responsibilities, metrics. Unless learning is taken back on the job and practiced, then it wont produce results.

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Amplify corporate learning with a digital marketing game plan

CLO Magazine

It is therefore paramount that today’s workforce has a clear focus on future-proofing employee skills with continuous learning and empowering employees to grow and be able to lead organizational transformation or take on new jobs in the market. Nudges are a key tenet of behavioral economics.

Consider scenario-based microlearning for soft skills

CLO Magazine

Job success requires strong hard and technical skills, and strong interpersonal and people (or soft) skills. They are about behavior: what we do, how we do it and our intent. Unfortunately, e-learning platforms are not conducive to real-time interactive behavioral feedback.

How to reduce bias in talent review meetings

CLO Magazine

The same process described above should be used to gather and compare diversity metrics for external job candidates, reviewing the diversity of the employees who were hired to the external talent pool, looking for areas of diversity improvement for external job hires.

When training backfires

CLO Magazine

It gleams with solid learning objectives, a wonderful case of “why,” a crystal-clear articulation of the mindset and behavior shifts needed, quality upskilling components to enable those shifts, and practice elements and follow-up job aids to overcome the forgetting curve.

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Psychological safety leads to better managers and teams at this major enterprise

CLO Magazine

I was recently part of a research project with a multinational Fortune 500 company (full disclosure — they are a Cultivate customer) to identify digital behaviors that indicate high-performing leaders and teams. What makes an effective team?

The art of the pivot

CLO Magazine

This means changing people’s behaviors from execution-focused to experimentation-focused. It starts with setting goals for them and modeling the new behaviors. The post The art of the pivot appeared first on Chief Learning Officer - CLO Media.