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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Customer success can include any of the following: Onboarding and Adoption: Guiding customers through a smooth onboarding process and effective product adoption.

Behavior 221
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Leaders need to address bad employee behavior

KnowledgeCity

Corporate leaders and managers have plenty to focus on, but negative workplace behavioral issues may be the most critical issue to address. Disruptive behavior can negatively affect and disengage employees. When other employees are near these types of behavior, they can mirror it. What issues are we seeing?

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Level Up Learning: How the Kirkpatrick Model Helps Businesses Deliver Effective Training

Schoox

Businesses often point to assessment scores and completion rates as measures of success for workplace learning, but L&D experts know this doesn’t tell the whole story. What is Effective Learning? Effective training checks the boxes and equips employees with the skills and knowledge they need to perform better on the job.

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Learning Game Design Series, Part 6: Rewards and Scoring

Knowledge Guru

Continuing with game elements, this post focuses on rewards and scoring. Karl Kapp’s book, The Gamification of Learning and Instruction , has an excellent chapter on rewards/achievements and how to use them effectively. Scoring is crucial to how a game is perceived by players. Let’s look at rewards first. Some games have them.

Score 206
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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

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Why it’s more critical than ever to measure learning effectiveness in 2021

Docebo

Because we all know that demonstrating the effectiveness of training programs and definitively proving the impact of learning is H-A-R-D. (If But not anymore… Prove (and improve) the effectiveness of your learning programs as scale . If it wasn’t, we wouldn’t be talking about it.) Reduce admin time. So what are you waiting for?

Docebo 240
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True adaptive learning has to measure and deliver knowledge, behaviors and outcomes

Axonify

True adaptive learning requires ongoing analysis of three pieces of multidimensional data: knowledge, behavior and outcomes. Sure, they provide test scores and participation rates. What good is knowledge if it isn’t informing behavior? How is that for going beyond simple test scores? And you can’t just measure it once.

Behavior 162