Behavior Knowing Doing Gap Mentoring Performance Support 
ID Reflections
JULY 30, 2014
The focus has moved from “learning” to “performance”. Training wasn’t necessarily leading to the desired performance outcome anymore. It’s rapidly becoming evident that training will increasingly have a tiny role to play in workplace learning and performance. We know that effective learning leads to visible behavior change.
PDG
NOVEMBER 7, 2023
Identifying Knowledge Gaps Work with your team to identify any knowing/doing gaps hindering execution in the upcoming year. These gaps might relate to product knowledge, market trends, elevating HCP engagement, optimizing omnichannel, or improving sales techniques.
Jay Cross
JUNE 20, 2011
Their own microblog for note taking, feedback, questions to mentors. How do you motivate people to re-read? Now it is made of calls to action, performance support, exercises, and tools. “Picasso said, ‘I do things I do not know how to do in order to learn how to do them.’
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