Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In other words, according to Gallup research , engagement metrics matter. 3 Powerful Engagement Metrics.

Metrics for Measuring Training Effectiveness


There is a lot of buzz about metrics when it comes to e-learning, but do you understand what metrics are in relation to your training program? That’s why it is critical to have metrics in place whenever you provide e-learning opportunities for your workers.

Malicious metrics

Clark Quinn

Ultimately that initial model built by the questions would get refined by learner behavior in the system (and we also intended a suite of interventions ‘layered’ on top that would help improve learner characteristics that were malleable). Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent.

What Are Your Training Metrics Actually Measuring?

Your Training Edge

Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications.

From Sales Enablement to Sales Performance: Moving the Needle on the Metrics That Matter

Speaker: Mike Kunkle, Founder & Sales Transformation Architect, Transforming Sales Results LLC

What’s missing is a clear focus on driving measurable improvement in sales performance and the expertise required to truly move the needle on the metrics that matter. How to perpetuate success with systems thinking, including the 5 Stages of Sales Mastery & Behavior Change.

6 Top Tips To Measure Online Training With LMS Metrics


In this article, I’ll share six tips to measure online training with the help of LMS metrics. . How To Measure Online Training With LMS Metrics. So how can use LMS metrics to measure online training?

When Bad Metrics Happen in Good Companies: 3 Examples of Flawed Metrics


Here are a few examples of companies with flawed performance metrics. This is an instance of a counterproductive metric: the organization’s own goals (providing excellent patient care) cannot be met because of the new requirements. Rankings that Reinforce Bad Behaviors. Given that his manager’s own rating hinges on the performance of her staff, it looks like Tobias will be getting away with it until the metrics are revised. Flawed Metrics

7 Ways To Use LMS Metrics To Create More Targeted eLearning Resources


In this article, we’ll share seven tips to transform LMS metrics into a targeted plan of eLearning action. How To Use LMS Metrics For Targeted Online Training Resources. LMS metrics will show which method is the most popular and which one your online learners bypass.

A conversation on measurement and metrics (#ASTDLN)

Learning Visions

conversation on metrics and measurement. are useful, it allows them to understand behavior. answers, not bothering others (measurable, observable behaviors). These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.).

Behavior Change Metrics: How to Set Up Your Programs to Measure Them

Intrepid Learning

A company recently migrated to LinkedIn Learning, and sent out an email to associates proclaiming that the three employees who did the most hours of training in the next month would be recognized by the learning & development department

Developing a Results Driven Curriculum

behaviors. old behaviors, which obviously. Is it a knowledge or skills gap, or does a behavior need. How are your other metrics? Developing a. Results-Driven. Curriculum. 3C O N T E N T S Contents Introduction PA G E 4 Five Steps to a. Results-Driven. Curriculum.

Learning Evaluation, Step 2: Define Metrics


Here, we'll discuss the second step in the learning evaluation process—identifying the success metrics most appropriate to the organization. How do I select success metrics? When choosing success metrics, we recommend a collection of metrics that cover as many of the five areas below.

Training Strategy for Changing Behavior


If you need to change the current behavior of an organization through education on new policies and practices, then you need to have a proven training strategy. Throughout all of the steps you should be collecting metrics.

Get Actionable Learning + Performance Data into Managers’ Hands with Axonify Team Metrics + Compare


L&D must evolve its measurement practices beyond traditional metrics like completions, training hours, quiz scores and satisfaction. Rather than emailing around difficult-to-decipher spreadsheets weeks or months after a training event, L&D must provide real-time insights into employee knowledge gaps, behavior challenges and compliance issues. Today we’re taking this idea a step further with our newest insight capabilities— Axonify Team Metrics and Compare.

Metrics that Matter - Thoughts from a West Texas Road Trip

The Learning Dispatch

The dashboard computer for the vehicle supplied a mind boggling number of metrics including arrival time at destination, trip mileage, miles to empty, average miles per gallon, instantaneous miles per gallon, etc. Recently, my wife and I rented a minivan for a family trip to Taos, NM.

Get Actionable Learning + Performance Data into Managers’ Hands with Axonify Team Metrics + Compare


L&D must evolve its measurement practices beyond traditional metrics like completions, training hours, quiz scores and satisfaction. Rather than emailing around difficult-to-decipher spreadsheets weeks or months after a training event, L&D must provide real-time insights into employee knowledge gaps, behavior challenges and compliance issues. Today we’re taking this idea a step further with our newest insight capabilities— Axonify Team Metrics and Compare.

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric. But just because you can track many metrics doesn’t mean you should.

Measuring Leadership Effectiveness

Your Training Edge

From the subjective, you can move into numbers-based metrics. You can look at the metrics that are used to determine the health of the organization and make a link back to leadership, especially on those metrics that are not linked to pay or bonuses.

What Gets Measured Gets Done.Revisited

The Performance Improvement Blog

An organization has to do something with those metrics in order to “get done” what needs to get done, i.e., organizational learning, performance improvement, and change. Evaluation Management evaluation manage measure metrics Terry Starbucker

Are you answering the question, “Did training work?”

Caveo Learning

Kevin's guiding principle is, “Find one thing about a person's behavior or performance you can attribute to training or learning, and let that lead to the facts about impact.”. Interviews with Learning Leaders Metrics & Measurement

How Employee Performance determines the Success of Your Training Program


The evaluation process usually involves both the manager and staff in scrutinizing and justifying employee performance metrics together. These levels are reactionary feedback, learning checks, observation of behavioral changes, and produced results.

Why We Should Stop Talking About ROI in Training


Level 3: Behavior. Another model and methodology from Jack Phillips includes a fifth level – ROI – which adds an added financial metric to the mix. Behavior and Results? In many cases they are not being tracked, and when they are, we’re too focused on the metric itself.

ROI 104

Here’s a Way to Fix Relationships in Distress

Wonderful Brain

How deep the rift, how often the cuts and makeups and how long the cycle continues is a metric of whether the relationship has legs for a long run. The dog cares less about issues and more about behavior returning to normal.

Planning, Executing & Measuring Microlearning Efforts To Drive Competitive Success


When micro content is delivered in a consistent way, organizations gain the ability to impart a continuous learning experience, develop knowledge competency and drive long-term behavioral changes. Few key metrics that measure every micro content effort are discussed here: ?

Reputation in Social Learning Technologies

CLO Magazine

Best known for uses on the Web, these systems collect, distribute and aggregate behaviors of those who operate somewhat anonymously. There are other systems that do not explicitly evaluate a contributor or content, but rather implicitly evaluate past behaviors and contributions to assess the likelihood of current content being trustworthy. Social Workforce learning metrics and measurement reputation social learning social workforce

Measuring Success (ROI) of a Training MOOC, Part 1

Your Training Edge

The first metric to be considered was the number of students completing the courses with passing grades (usually defined as 70 percent or better). Depending how you look at it, this metric leads to either an excellent or a terrible conclusion. Behavior – How well the new knowledge, skills, and attitudes are applied on the job. Second, decide how each metric will be determined. As much as possible, tie each metric to a specific number or dollar value.

ROI 118

The Happy Bottom Line

Jay Cross

Psychologist Daniel Kahneman won the Nobel Prize in Economics for inventing Behavioral Economics. Metrics of organizational learning Psychology Well-beingCLO , October 2012. When I was 5 years old my mother always told me that happiness was the key to life.

Koreen Pagano #DevLearn: The 80:20 Rule of Data Analysis

Learning Visions

Metrics that don''t matter.learning orgs spend a energy tracking metrics that don''t matter: time spent, courses completed, passing scores, # attempts.these metrics show the costs of the training, but not of the value. This isn''t data about whether they learned anything or changed behavior. For most orgs, the metrics that matter: are we fast, cheap, good? And how do you capture data and metrics that matter? Performance metrics and not learning metrics.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

As customer success practices mature, metrics continue to evolve. But those customer-focused metrics no longer guarantee business success. What customer success metrics should SaaS companies track? Tips for metrics that align customer objectives with business priorities .

ROI 10

Intangibles matter

Jay Cross

Cross then goes on to make the point about the way outcomes are measured; “First, the metrics that people have been using for the past 30 years— using accounting measures—are totally ridiculous. The proof is not to look at the learning, but instead to look at the changes in behavior that come about as a result of the learning.”. Tags: Metrics of organizational learning Leadership, Intangibles, and Talent Review.

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Learning Data: The real definition and how you can prove business impact


If you’re like most learning organizations, you’re currently tracking metrics such as: Online course completions. Does this data show that employees changed their behavior on the job based on your training? Behavior change takes time, and most training programs have set start and completion dates. To really understand how your learning strategy is impacting your employees and your business, you have to expand your data scope to include modern learning metrics.

Use ‘Show and Tell’ to Convey the Story of Impact


Telling the story of impact is similar to ‘Show and Tell’ As an L&D professional the goal is to communicate effectively how L&D supported the business results or behavior changes. Keep in mind a key metric could be operational (ex.

Measuring Training Program ROI


Facilitate Behavioral Change. The only way for a learning program to be successful is if it can result in genuine behavioral change. Associating these metrics to key business outcomes allows you to better measure the true impact of a training.

ROI 181

It’s Time to Rethink the Value of Training and Development

CLO Magazine

Level 3: Behavior – The degree to which employees apply what they learned during training when they return to their work. To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation.

Improve Compliance Training Results With the Right LMS Strategy

Absorb LMS

When the time of year rolls around for a compliance training renewal, you should have peace of mind that it will resonate with employees and shape their behavior in the way intended.