Evaluating Training – Capturing the Benefits Aspect of ROI
MAY 10, 2016
Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. The exercise is fairly simple as long as we stick to formulas, but in order to determine the ROI of a training program, we need to collect data through assessment and evaluation of what knowledge and skills were gained and what behaviors have changed. Of course, there are behaviors or soft skills that are much harder to quantify.