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April Big Question - Content Vendor Value

Tony Karrer

Since I'm likely not going to be blogging for about a week starting Friday, I thought I'd get an early jump on this month's Big Question from LCB - ILT and Off-the-Shelf Vendors - What Should They Do? There's really a lot at stake in this question in that it goes far beyond the question. One of the most important questions is: What's the added value provided by content providers over alternative information sources? Or customer satisfaction.

March Big Question: Supporting New Managers?

The Learning Circuits

And that means that we can ask this month's big question - a few days late. This month's big question actually was a question asked by an attendee at Jay Cross' presentation on informal learning at ASTD TechKnowledge. So, this month, The Big Question is.

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The questions prompt quite a lively and interesting discussion among online community members. The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand?

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

April Big Question - ILT and Off-the-Shelf Vendors – What Should They Do?

The Learning Circuits

In recent conversations with different vendors, they cited a variety of pressures that are making their situations increasingly difficult: On Demand : Customers want to have both up-front training and on-demand materials. So, this month, The Big Question is.

The big question: What is the scope of our responsibility as learning professionals?

Clive on Learning

The Big Question for March on the Learning Circuits Blog is 'what is the scope of our responsibility as learning professionals?' Our stance at the time was to regard the employee's manager as the one primarily responsible, with the training department acting as a support service.

Create a Corporate Training Program that Sticks: Part 1 – Defining Your Problem

TechSmith Camtasia

This is part one in an ongoing series about how to create a corporate training plan. Imagine someone asks you, “Can you create some training videos to help our customer service team?”. What is the customer service team actually struggling with?

e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

That’s a question a lot of companies are asking. That’s the big question. It will reduce the mundane questions. The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team.

Collaborative Learning in Spite of Organizational Walls – June #LCBQ

Dashe & Thomson

That’s the Learning Circuits Big Question for the month of June. I’ve thought about this question off and on for about a week now, and it is time to put pen to paper, or rather hands to keyboard. How do we break down organizational walls when it comes to learning?

How to Make an Explainer Video

TechSmith Camtasia

Now onto the big question, how do I get started creating one? Let’s return to the elevator pitch analogy and imagine ourselves standing next to a potential customer with roughly one to two minutes to get across the value of our product. Create an account?

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How Do We Find the Right eLearning Partner?

ThinkingKap Solutions

In case you’re just joining us, we started talking about whether you have the skills to create eLearning internally, in part 1. Then, whether creating eLearning internally is the right business strategy, was the focus of part 2. Can they provide multiple training-related services?

Learning Management In The Age of Learning Engagement


But when asked what the ‘next generation’ of the LMS might actually be, Rosso didn’t even accept the question. I guess I have a big question around, is there a future for the LMS? I almost want to rephrase the question: what’s the next generation of learning technology ?”.

WordPress Learning Management System Website Accessibility with Susan Wheeler-Hall


She had always lived writing, public speaking, disability advocacy, and teaching about how to sell a service to the disabled population, so naturally she extended out into offering services to help companies do that. Susan: Sure, that was a big question.

Leadership Development Has Failed. But There’s a Better Model

CLO Magazine

A revolution is forming, presenting you, the learning leader with a big question. Teams enable organizations to develop products and services more quickly and cost effectively. We are swamped by leadership advice from countless gurus. In the U.S.,

Reality Meets VR, AR, and New Learning Technologies

JCA Solutions

The question is, are you? One characteristic of VR is that it is typically re-creating a real environment – though not always – and is highly immersive. Computer software creates and adds digital elements to the existing environment. So cost is likely a big factor.

How to Become a Learning Organization (An Interview with Michelle Ockers)

Convergence Training

But we thought we’d shoot big and talk to an expert in the field to learn what organizations can do to become learning organizations: Michelle Ockers. I wish there was a simple answer to that question. ” That’s the question they worked on. Do they ask questions?

Learning to Play by Ear

CLO Magazine

At Fidelity, Hedrick was hired as a customer service rep where he had to pass a Series 6 or Series 7 certification exam to trade mutual funds over the phone. Within a few months, he was offered a role at Citi to create and implement a sales training program, and he jumped at the chance.

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How To Use a WordPress LMS for Internal Training Websites in Big Companies and Governments with Brad Williams and Lisa Sabin-Wilson from WebDevStudios


We discuss how to use a WordPress LMS for internal training websites in big companies and governments with Brad Williams and Lisa Sabin-Wilson from WebDevStudios in this LMScast with Chris Badgett of LifterLMS. What about the National Park Service? That’s a big one.

Performance Support in 2015

Tony Karrer

The Big Question for May is Learning Technology 2015 – it asks what we expect workplace learning technologies to look like in 2015. You will get help when you: Try to find the right project, start the project, perform the project, complete the project Hire someone Sell a house Improve customer satisfaction ( data driven ). Please add your predictions to the big question.

Teacher Appreciation Week – A Conversation with Chris Badgett on the World of Online and Offline Education Honoring Teachers


You have the opportunity to get immediate feedback on whether or not someone is retaining information when you can look at them and ask them questions along the way to help them fill in the gaps in their understanding as you go. I’m going to start with a big question here.

Latest Eight #LMS #Trends

eLearning 24-7

Create a to do list with items that need to be completed each day, the learner enters the system. Personally, I am a big fan of responsive mobile design. The big question now becomes with type of app do they use? I’d love to see some HTML5 apps, but having vendors at least realize the importance of on/off synch and a self-contained app is a big win in my book. But what those folks are facing are two big hurdles.

Social Media Marketing and Management for Course Creators with Tina Todorovic from Social Web Suite


The social media marketing you’re doing should vary based on who your prospective customer is. The curation value is delivered in the course or membership itself, but the access aspect can be accomplished with a Facebook group where students can ask questions to you and the community.

ELearning Company Selection Checklist

Designing Digitally

When you need to train employees or educate college students, you may face the big question of how to choose the right eLearning company to educate, engage and entertain your learners. Title: Expect a thorough set of questions.

Goals Accountability and Social Support for Big Impact

Tony Karrer

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. As a side note, I believe that there’s a REALLY great business to be created around this. And if you are asked to create eLearning around goal setting, PLEASE DON’T GIVE THEM A BLANK TEXT ENTRY FIELD.

Types of Learning Systems

eLearning 24-7

Let me ask you an honest question. What is a sales enablement platform and why if they pitch it for sales training, does it offer customer service training too? Before jumping into the big question of LXP vs LMS, and hopefully stop folks from trying to compare Talent LMS to say Degreed or Learn Amp to Docebo, I’ll cover the others first. Focuses heavily on “sales training” push BUT also customer service training too.

Value of Instructional Designers

Kapp Notes

Brent Schlenker in his response to the ASTD Big Question asks , Well, I think the biggest question is STILL, "Why US?". Why do we ("learning professionals") continue to think we have the answers that are special to it should be done.who should create it.and how should others consume it? Maybe the question is "Do we still add value to the new learning equation?

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

The Big Question this month is Workplace Learning in 10 Years : If you peer inside an organization in 10 years time and you look at how workplace learning is being supported by that organization, what will you see? How big are they as compared to today? redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs. How big are they as compared to today?

Meridian Knowledge Solutions 2010 user's conference | LearnNuggets


We all piled into two motor coaches (with beverage service) and headed to the mall with an experienced tour guide filling our brains with more fun facts about buildings, monuments, and sculptures that I can chaperone any middle school class with confidence!

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

This month's #LCBQ is the first with the Big Question Thought Leaders. Lots of discussion and debate around interesting questions for eLearning professionals. Grows - But Creating "eLearning 2.0 It's been fun working with them and has definitely added a new spark.

Free L&D webinars for January 2018

Limestone Learning

In this webcast, you’ll explore those questions, and uncover ideas you can use to enhance your culture and, ultimately, the patient experience. Augmenting single-event courses and classrooms by creating links that help to scaffold learning will ultimately create stronger learning connections.

The E-Learning Foundations Intensive: Day 2


When Ellen explained there is the big “D” and the little “d” in the Design phase, that hit home and made perfect sense to me! The big “D” is the overall design of the instruction whereas the little ”d” is all about the visual design and all the development that goes into a course.

Top 40 eLearning Articles and 5 Hot Topics for Early March

eLearning Learning Posts

And it’s nice to see that in the hot topics, the Big Question has had an influence. eLearning Technology , March 9, 2010 As part of the Big Question this month Open Content in Workplace Learning? , = Twitter + Delicious - Social Media in Learning , March 9, 2010 This site provides a useful and very simple bookmarking service for Twitter. It was clear from their discussion that the market was changing: Customers are demanding shorter courses.

Clive Shepherd – Crystal Balling with Learnnovators


He established his interest in interactive media as Director, Training and Creative Services for American Express in EMEA. He went on to co-found Epic, one of the UK’s major producers of custom e-learning. Technically it is no big deal – just another computer – but for some organisations, it is a game changer. Clive: Big question. ABOUT CLIVE SHEPHERD (Learning Technologist, Director – Onlignment Ltd. & & Fastrak Consulting Ltd.):

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Cammy Beans Learning Visions: The Value of Instructional Designers

Learning Visions

In reducing the value of an instructional designer by handing them tools to be lone gunmen, we have created the problem of believing we can replace or eliminate the instructional designer, since our in-house resident experts can do the very same job. Great questions Cammy.