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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in. Positive word of mouth.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Why is Blended Learning the Future of Corporate Training?

Infopro Learning

The hybrid or blended learning model is not a new term for learning and development teams across various verticals. With a constant shift towards hybrid work culture, remote employees need to engage, upskill, and reskill with effective eLearning programs. Here are the two main reasons: The Changing Corporate Landscape.

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eLearning Software for Blended Learning

B Online Learning

This blog is the continuation for this series on the how’s and why’s of developing and delivering a good blended learning experience for the learner. This one looks at the second platform for the delivery of your blended course, the eLearning development software. Check out or blog page for some other great articles on Articulate 360.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Power of Customized Training: Managed Learning Services Solutions for Addressing Specific Business Challenges in a Shifting Economy

Infopro Learning

That’s where Managed Learning Services (MLS) solutions come in. This ecosystem includes identifying skill gaps, designing targeted training programs, and providing ongoing support to seamlessly integrate new knowledge and skills. This can help ensure a smoother transition to new processes or roles.

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Money and Pensions Service deliver blended learning program with Stream LMS

Learning Pool

Learning Pool, the global elearning solutions provider, is thrilled to have partnered with Money and Pensions Service to develop a blended learning strategy by delivering the online elements of its money guidance training. . Stream LMS has helped combat this massively with the blended learning strategy.”

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.